Open to opportunities

Heather Freeman

@heatherfreeman

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Strategic leader for growth and sustainability

United States

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What I'm looking for

Seeking a challenging role that leverages my strategic leadership skills to drive growth and sustainability, with a focus on process improvement, financial analysis, and team development.

As a detail-oriented and passionate professional, I possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions. With a proven track record of guiding organizations through startup, turnaround, growth, and restructuring environments, I am resourceful in completing projects and effective at multi-tasking.

With a strong analytical and process-focused approach to problem-solving, I inspire confidence with clients, senior executives, and global process owners. As a leader in innovative and decisive method building, I have built robust operational discipline and sound financial planning to drive top and bottom-line growth and deliver increased shareholder value for global finance organizations.

As an expert communicator with both staff and management, I use outstanding interpersonal and listening skills to identify problems and create and implement state-of-the-art solutions. With a strong background in financial analysis, budgeting, and planning, I am well-equipped to drive business growth and improvement.

Experience

Work history, roles, and key accomplishments

Current

Global Business Operations Director

Current

UnitedHealth Group

Apr 2023 - Present (2 years 2 months)

Currently leading global business operations for risk adjustment, responsible for end-to-end business processes, policy development, and stakeholder relationships. Implemented strategic solutions that increased operational efficiency by 15% and managed a team of over 300.

Business Process Management Workforce Management Data Analysis Quality Assurance Team Leadership Strategic Planning Project Management Implementation Operational Management

Global Business Quality Director

UnitedHealth Group

Jul 2021 - May 2023 (1 year 10 months)

Oversaw quality processes across multiple programs, developed dashboards for workforce planning, and led initiatives that improved new hire pass rates by 22%. Recognized as an Emerging Leader for exceeding annual goals.

Quality Management Workforce Planning Data Analysis Team Leadership Process Improvement Project Management Training Development

Leader, Order to Cash

Viacom Media Networks

Mar 2013 - Oct 2015 (2 years 7 months)

Managed a team of over 20 in the Global Business Services department, responsible for billing processes generating ~$740MM monthly. Improved departmental workflows and implemented a new digital sales system.

Billing Management Workflow Optimization Teams Financial Analysis Process Improvement Accounts Receivable Relationship Management

Vice President of Operations

Gargano Consulting

Jan 2008 - Apr 2014 (6 years 3 months)

Provided consulting services in HR, accounting, and marketing for various companies. Managed full-cycle recruiting, payroll, and financial operations, implementing automated systems for efficiency.

Consulting HR Management Payroll Processing Financial Analysis Recruitment Process Automation Budgeting Compliance Employee Relations Project Management

Human Resources Director

National Urgent Care Clinics

Oct 2010 - Jan 2012 (1 year 3 months)

Directed HR operations for multiple clinics, overseeing payroll, compliance, and staff training. Developed analytical procedures to increase revenue and managed relationships with auditors.