Becky Stites
@beckystites
Director of Operations transforming healthcare patient access and contact center performance.
United StatesWhat I'm looking for
I’m a results-driven operations and transformation leader with 15+ years of experience leading patient access, contact center operations, service delivery, workflow optimization, operational excellence, and enterprise transformation initiatives across healthcare and multi-site organizations.
I’ve directed multi-site operations management, workforce optimization, KPI development, revenue cycle support, scheduling operations, and patient experience improvement—consistently improving operational performance, increasing efficiency, and enhancing SLA compliance in high-volume environments.
Most recently, I led operational transformation initiatives across a national multi-site imaging organization, redesigning workflows and building KPI dashboards and operational analytics to strengthen accountability, reduce bottlenecks, and improve patient flow through organizational change management.
Experience
Work history, roles, and key accomplishments
Director of Operations
Akumin
Apr 2024 - Feb 2026 (1 year 10 months)
Directed operational transformation for a national multi-site imaging organization, redesigning patient access and scheduling workflows to improve service consistency and reduce operational bottlenecks. Built KPI dashboards and operational analytics to strengthen executive decision-making and accountability across locations.
Imaging Operations Site Supervisor
Summit Health
Dec 2022 - Mar 2024 (1 year 3 months)
Supervised multi-site imaging operations, managing staffing, scheduling, budgeting, workflow performance, and service delivery. Drove operational improvement initiatives and standardized procedures to enhance patient access and experience, increase staff accountability, and improve departmental productivity.
Client Access & Contact Center Supervisor
Summit Health
Jan 2020 - Dec 2022 (2 years 11 months)
Oversaw high-volume patient access and contact center operations supporting 200,000+ annual patient interactions. Managed workforce planning, call center scheduling, SLA performance, and daily workflows, and implemented corrective action plans to improve efficiency, response times, and patient satisfaction.
Assistant Manager, Customer Care
Best Buy
Nov 2015 - Jan 2020 (4 years 2 months)
Managed customer care operations supporting 300+ retail locations across the Northeast region. Reduced compensation-related expenses by $25K and lowered annual operating costs by 11% by improving operational workflows, while coaching teams to enhance customer experience.
Director of Contact Center Operations
Enablx Incorporated
Jan 2005 - Nov 2015 (10 years 10 months)
Directed large-scale contact center operations managing 32,000+ weekly customer interactions with a workforce of 100+ employees. Maintained 98% first-call resolution and 95% SLA compliance through workforce planning, process optimization, and KPI-driven operational reporting.
Education
Degrees, certifications, and relevant coursework
Becky hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Becky?
You can contact Becky and 90k+ other talented remote workers on Himalayas.
Message BeckyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
