JF
Open to opportunities

jameeah furlow

@jameeahfurlow

Customer service representative with 14 years of experience.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

With over 14 years of experience in customer service, I have honed my skills in enhancing customer satisfaction and retention through innovative solutions and strategic collaboration. My expertise in data analysis, problem-solving, and team leadership has driven significant improvements in service delivery and revenue growth. I am committed to leveraging my advanced communication and project management skills to propel future success in dynamic environments.

In my most recent role as a Customer Service Representative at Transworld Systems Inc., I streamlined complaint resolution processes, leading to faster response times and noticeable improvements in customer retention. My ability to analyze customer feedback trends allowed me to identify service gaps and implement targeted solutions that increased service efficiency. I take pride in maintaining accurate records of customer interactions, ensuring compliance, and supporting data-driven decision-making for service enhancements.

Throughout my career, I have consistently exceeded sales targets and fostered strong relationships with clients, enhancing customer retention and satisfaction through personalized service. My analytical skills have enabled me to evaluate market trends and tailor product offerings, achieving measurable improvements in customer engagement. I am eager to bring my extensive experience and passion for customer service to a new opportunity where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

TI
Current

Customer Service Representative

Transworld Systems Inc.

Mar 2020 - Oct 2025 (5 years 7 months)

Streamlined complaint resolution processes, leading to faster response times and noticeable improvements in customer retention. Analyzed customer feedback trends to identify service gaps and implemented targeted solutions that increased service efficiency.

BS

Title Clerk

Bounty Tag Services

Aug 2013 - Jul 2015 (1 year 11 months)

Processed title documents with precision, ensuring compliance and reducing processing time, leading to improved customer satisfaction. Analyzed title records to identify discrepancies and implemented corrective measures.

Education

Degrees, certifications, and relevant coursework

Lincoln University logoLU

Lincoln University

Bachelor of Science, Various

2007 - 2011

IC

Imhotep Charter

Diploma, High School Education

2003 - 2007

Tech stack

Software and tools used professionally

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jameeah furlow - Customer Service Representative - Transworld Systems Inc. | Himalayas