jameeah furlow

With over 14 years of experience in customer service, I have honed my skills in enhancing customer satisfaction and retention through innovative solutions and strategic collaboration. My expertise in data analysis, problem-solving, and team leadership has driven significant improvements in service delivery and revenue growth. I am committed to leveraging my advanced communication and project management skills to propel future success in dynamic environments.

In my most recent role as a Customer Service Representative at Transworld Systems Inc., I streamlined complaint resolution processes, leading to faster response times and noticeable improvements in customer retention. My ability to analyze customer feedback trends allowed me to identify service gaps and implement targeted solutions that increased service efficiency. I take pride in maintaining accurate records of customer interactions, ensuring compliance, and supporting data-driven decision-making for service enhancements.

Throughout my career, I have consistently exceeded sales targets and fostered strong relationships with clients, enhancing customer retention and satisfaction through personalized service. My analytical skills have enabled me to evaluate market trends and tailor product offerings, achieving measurable improvements in customer engagement. I am eager to bring my extensive experience and passion for customer service to a new opportunity where I can continue to make a positive impact.