jameeah furlow
@jameeahfurlow
Customer service representative with 14 years of experience.
What I'm looking for
With over 14 years of experience in customer service, I have honed my skills in enhancing customer satisfaction and retention through innovative solutions and strategic collaboration. My expertise in data analysis, problem-solving, and team leadership has driven significant improvements in service delivery and revenue growth. I am committed to leveraging my advanced communication and project management skills to propel future success in dynamic environments.
In my most recent role as a Customer Service Representative at Transworld Systems Inc., I streamlined complaint resolution processes, leading to faster response times and noticeable improvements in customer retention. My ability to analyze customer feedback trends allowed me to identify service gaps and implement targeted solutions that increased service efficiency. I take pride in maintaining accurate records of customer interactions, ensuring compliance, and supporting data-driven decision-making for service enhancements.
Throughout my career, I have consistently exceeded sales targets and fostered strong relationships with clients, enhancing customer retention and satisfaction through personalized service. My analytical skills have enabled me to evaluate market trends and tailor product offerings, achieving measurable improvements in customer engagement. I am eager to bring my extensive experience and passion for customer service to a new opportunity where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Transworld Systems Inc.
Mar 2020 - Oct 2025 (5 years 7 months)
Streamlined complaint resolution processes, leading to faster response times and noticeable improvements in customer retention. Analyzed customer feedback trends to identify service gaps and implemented targeted solutions that increased service efficiency.
Sales Representative
T-Mobile
Jan 2016 - Mar 2019 (3 years 2 months)
Exceeded sales targets by implementing tailored customer solutions, driving substantial improvements in revenue generation. Fostered strong relationships with clients, enhancing customer retention and satisfaction through personalized service.
Title Clerk
Bounty Tag Services
Aug 2013 - Jul 2015 (1 year 11 months)
Processed title documents with precision, ensuring compliance and reducing processing time, leading to improved customer satisfaction. Analyzed title records to identify discrepancies and implemented corrective measures.
Secretary
Philadelphia School District
Sep 2011 - Jun 2013 (1 year 9 months)
Managed scheduling and coordination of meetings, ensuring timely communication and fostering collaboration among staff. Streamlined office procedures by implementing an organized filing system.
Security Officer
Allied Barton
Jan 2008 - Jan 2010 (2 years)
Fostered a secure environment by conducting regular patrols and implementing access control measures. Monitored surveillance systems to identify potential threats and maintained accurate incident reports.
Education
Degrees, certifications, and relevant coursework
Lincoln University
Bachelor of Science, Various
2007 - 2011
Imhotep Charter
Diploma, High School Education
2003 - 2007
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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