Tamea Alexus
@tameaalexus
Results-driven Business Management graduate with strong customer service skills.
What I'm looking for
I am a results-driven Business Management graduate with a proven track record in administration, sales, and customer service. My organizational skills and attention to detail enable me to prioritize and allocate resources efficiently, meeting demanding goals in dynamic environments. I am highly adaptable and quickly master new concepts and technologies, ensuring I remain at the forefront of my field.
Throughout my career, I have consistently exceeded sales quotas and delivered high-standard service, nurturing long-lasting client relationships. My experience as a Customer Service Agent at Mobility City of Central Maryland allowed me to lead in addressing customer issues, achieving high problem resolution rates and customer satisfaction scores. I have also developed strong communication, negotiation, and problem-solving skills, which I leverage to foster positive client interactions and drive business success.
In my previous roles, I have successfully managed data and reporting processes, contributing to significant improvements in operational efficiency and customer satisfaction. I am passionate about using my skills to enhance customer experiences and drive business growth, and I am eager to bring my expertise to a new opportunity.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Mobility City of Central Maryland
Jan 2023 - Jan 2024 (1 year)
Provided exceptional customer service, resolving issues and maintaining high satisfaction scores. Managed CRM data, processed customer orders, and collaborated with sales and logistics teams to meet KPIs. Analyzed inventory data to reduce stockouts and improve sales.
Receptionist
Charter Senior Living
Jan 2022 - Jan 2023 (1 year)
Managed front desk operations, assisted visitors, and handled office correspondence. Maintained organized records and developed data entry processes to enhance productivity and accuracy.
Sales & Customer Service Representative
USB Payment Processing
Jan 2020 - Jan 2021 (1 year)
Sold payment processing solutions, consistently exceeding sales targets and providing post-sales support. Developed client relationships and identified upselling opportunities to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Morgan State University
Bachelor of Science, Business Management
2020 - 2024
Availability
Location
Authorized to work in
Job categories
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