Taresha Clay

With over six years of experience in customer service, I have dedicated my career to enhancing customer satisfaction and retention through effective solutions and personalized communication. My strong analytical skills allow me to evaluate customer feedback and implement targeted training initiatives, resulting in improved service quality and operational efficiencies.

In my most recent role at Viasat, I resolved customer inquiries and managed high-volume calls, achieving measurable improvements in response times and service quality. I collaborated with my team to streamline processes, which led to significant operational efficiencies. My commitment to fostering strong client relationships has consistently driven service improvements and increased customer loyalty.

Throughout my career, I have trained new team members on customer service protocols, ensuring a knowledgeable workforce that enhances overall team performance. I am passionate about using customer feedback to identify trends and implement changes that boost service ratings and client satisfaction scores.