Eugenia Kanwea

I am a dynamic and results-oriented customer service representative with over three years of hands-on experience supporting diverse customer needs in fast-paced environments.

At Consumer Cellular I managed high volumes of inbound and outbound calls, resolved escalations with empathy, supported elderly customers with technology education, and consistently met performance metrics for call resolution and satisfaction.

Previously I supported financial-account inquiries for Toyota clients at Transworld Systems Inc., helping customers with billing, payment plans, and account resolution while maintaining professionalism during sensitive conversations.

I also provided administrative and patient support at McKesson, entering and verifying insurance and health information, transferring records while maintaining HIPAA compliance, and ensuring accurate documentation across systems.