aliyu adigun
@aliyuadigun
Dedicated Customer Service Representative
What I'm looking for
As a dedicated and motivated Customer Service Representative, I have consistently demonstrated my ability to establish rapport with clients, providing reliable and driven support to ensure customer satisfaction and contribute to company success. With strong time management and prioritization abilities, I have honed my skills in conflict resolution, problem-solving, and analytical thinking.
Throughout my experience, I have developed a courteous demeanor, sharp problem-solving skills, and excellent verbal and written communication skills. I am a technology-savvy individual with a strong understanding of computer knowledge, shipping, and receiving.
I take pride in my ability to evaluate customer needs, provide expert resolution to conflicts, and consistently improve customer satisfaction. I am a team player with a strong work ethic, always striving to deliver exceptional customer service and maintain a high level of professionalism.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Smart Consulting Group
Oct 2018 - Present (6 years 7 months)
Answered customer telephone calls, made policy and account changes, and resolved customer concerns. Consistently improved customer satisfaction through expert resolution of conflicts and issues.
Customer Service Representative
NCELL
Feb 2016 - Sep 2018 (2 years 7 months)
Responded to customer inquiries, resolved service issues, and maintained up-to-date knowledge of bank policies. Developed empathetic client relationships and delivered exceptional customer service.
Customer Service Representative
General Dynamics Information Technology
Feb 2014 - Feb 2016 (1 year 11 months)
Evaluated customer calls, assisted with mentoring new employees, and maintained knowledge of program policies. Responded to customer inquiries in a courteous and professional manner.
Education
Degrees, certifications, and relevant coursework
aliyu hasn't added their education
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