Joycel Palima

As a Customer Service Representative, I responded to customer inquiries and resolved issues through online chat. I diagnosed technical problems, provided product information, assisted with account setups, and ensured a positive customer experience.

As a Customer Service Representative, I responded to customer inquiries and resolved issues through online chat. I diagnosed technical problems, provided product information, assisted with account setups, and ensured a positive customer experience.

In this role, I identified potential customers, tracked leads, and implemented sales strategies. I prepared invoices, resolved billing discrepancies, and maintained accurate customer information while ensuring excellent customer service.

In this role, I identified potential customers, tracked sales leads, and implemented sales strategies. I also managed billing processes, resolved discrepancies, and maintained accurate customer information.

As a Store Supervisor, I managed daily operations, created employee schedules, trained new staff, and provided coaching. I conducted performance reviews and mediated conflicts to ensure a productive work environment.

As a Store Supervisor, I oversaw daily activities, managed employee schedules, trained new staff, and conducted performance reviews. I also mediated conflicts and addressed customer complaints.

As a Sales Associate, I provided customer assistance, processed transactions, and maintained product knowledge. I fostered positive relationships with customers to encourage repeat business and resolved complaints effectively.

In my role as a Sales Associate, I welcomed customers, provided assistance, processed transactions, and resolved complaints. I maintained product knowledge to enhance customer relationships and drive sales.

Bachelor of Science in Secondary Education.