Janary Balagat

I am an experienced customer service representative with over a year of dedicated service in the call center industry. My journey has equipped me with the skills to provide exceptional customer experiences, ensuring satisfaction and loyalty. I excel in troubleshooting both software and hardware issues, which has allowed me to effectively assist customers in resolving their concerns.

Throughout my career, I have developed strong communication skills, critical thinking abilities, and a knack for problem-solving. My role at Six Eleven Global Service and Solutions honed my capacity to empathize with customers and actively listen to their needs. I am adaptable and thrive under pressure, making me a reliable team member in fast-paced environments.

Currently, I am expanding my expertise in back office technical support at Microsoft Corporation, where I manage IT support tasks and maintain hardware and software systems. I am eager to leverage my skills in a challenging role that allows me to contribute to a dynamic team while continuing to grow professionally.