Jamaica AmbeJA
Open to opportunities

Jamaica Ambe

@jamaicaambe

Dedicated customer service specialist with a passion for learning.

Philippines
Message

What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive team environment.

I am a dedicated and hardworking individual with a Bachelor of Science in Computer Science from Tarlac State University. My journey in the customer service industry began at Sitel Philippines Corporation, where I honed my communication skills and developed a positive attitude towards work. My experience has taught me the importance of flexibility and adaptability in a fast-paced environment.

Throughout my career, I have worked with reputable companies such as Sutherland Global Services and iQor Philippines, where I excelled as a Customer Service Representative and later as a Customer Service Specialist. I am passionate about providing exceptional service and am always eager to learn new skills that will contribute to my growth and the success of my team.

Experience

Work history, roles, and key accomplishments

VS
Current

Customer Service Specialist

Ventra Health Global Services

Feb 2024 - Present (1 year 5 months)

Provided specialized customer service as a Customer Service Specialist, addressing complex client needs. Ensured accurate and timely resolution of issues, maintaining high service levels.

SC

Customer Service Representative

Sitel Philippines Corporation

Aug 2019 - Jul 2021 (1 year 11 months)

Provided exceptional customer service to clients, resolving inquiries and issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Education

Degrees, certifications, and relevant coursework

UC

University of Caloocan City

Bachelor of Science in Computer Science, Computer Science

Studied computer science fundamentals at the University of Caloocan City. Gained foundational knowledge in the field.

TU

Tarlac State University

Bachelor of Science in Computer Science, Computer Science

Completed a Bachelor of Science in Computer Science at Tarlac State University. Acquired comprehensive skills and knowledge in computer science.

Tech stack

Software and tools used professionally

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