Open to opportunities

Jamaica Ambe

@jamaicaambe

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Dedicated customer service specialist with a passion for learning.

Philippines

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What I'm looking for

I am looking for a role that offers opportunities for growth and development in a supportive team environment.

I am a dedicated and hardworking individual with a Bachelor of Science in Computer Science from Tarlac State University. My journey in the customer service industry began at Sitel Philippines Corporation, where I honed my communication skills and developed a positive attitude towards work. My experience has taught me the importance of flexibility and adaptability in a fast-paced environment.

Throughout my career, I have worked with reputable companies such as Sutherland Global Services and iQor Philippines, where I excelled as a Customer Service Representative and later as a Customer Service Specialist. I am passionate about providing exceptional service and am always eager to learn new skills that will contribute to my growth and the success of my team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Ventra Health Global Services

Feb 2024 - Present (1 year 5 months)

Provided specialized customer service as a Customer Service Specialist, addressing complex client needs. Ensured accurate and timely resolution of issues, maintaining high service levels.

Customer Service Problem Solving Communication Data Management

Customer Service Representative

iQor Philippines

Apr 2022 - Feb 2024 (1 year 10 months)

Handled customer inquiries and provided support as a Customer Service Representative. Focused on delivering positive customer experiences and adhering to service standards.

Customer Service Technical Support Communication Problem Solving CRM Software

Associate-CS Phone Supervisor, Travel + Leisure

Sutherland Global Services

Jul 2021 - Jan 2022 (6 months)

Served as a Customer Service Supervisor for Travel + Leisure, overseeing a team and ensuring service quality. Managed customer escalations and provided support to representatives.

Customer Service Team Leadership Quality Assurance Conflict Resolution Performance Monitoring

Customer Service Representative

Sitel Philippines Corporation

Aug 2019 - Jul 2021 (1 year 11 months)

Provided exceptional customer service to clients, resolving inquiries and issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Communication Conflict Resolution Data Entry