Jamaica Ambe
@jamaicaambe
Dedicated customer service specialist with a passion for learning.
PhilippinesWhat I'm looking for
I am a dedicated and hardworking individual with a Bachelor of Science in Computer Science from Tarlac State University. My journey in the customer service industry began at Sitel Philippines Corporation, where I honed my communication skills and developed a positive attitude towards work. My experience has taught me the importance of flexibility and adaptability in a fast-paced environment.
Throughout my career, I have worked with reputable companies such as Sutherland Global Services and iQor Philippines, where I excelled as a Customer Service Representative and later as a Customer Service Specialist. I am passionate about providing exceptional service and am always eager to learn new skills that will contribute to my growth and the success of my team.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Ventra Health Global Services
Feb 2024 - Present (2 years 5 months)
Provided specialized customer service as a Customer Service Specialist, addressing complex client needs. Ensured accurate and timely resolution of issues, maintaining high service levels.
Customer Service Representative
iQor Philippines
Apr 2022 - Feb 2024 (1 year 10 months)
Handled customer inquiries and provided support as a Customer Service Representative. Focused on delivering positive customer experiences and adhering to service standards.
Associate-CS Phone Supervisor, Travel + Leisure
Sutherland Global Services
Jul 2021 - Jan 2022 (6 months)
Served as a Customer Service Supervisor for Travel + Leisure, overseeing a team and ensuring service quality. Managed customer escalations and provided support to representatives.
Customer Service Representative
Sitel Philippines Corporation
Aug 2019 - Jul 2021 (1 year 11 months)
Provided exceptional customer service to clients, resolving inquiries and issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor of Science in Computer Science, Computer Science
Studied computer science fundamentals at the University of Caloocan City. Gained foundational knowledge in the field.
Tarlac State University
Bachelor of Science in Computer Science, Computer Science
Completed a Bachelor of Science in Computer Science at Tarlac State University. Acquired comprehensive skills and knowledge in computer science.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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