Open to opportunities

Yoshi Watanabe

@yoshiwatanabe

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Customer support ambassador with 4 years' experience in telco, B2B, sales, and hospitality.

Philippines

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What I'm looking for

I want a customer-focused role where I can use technical troubleshooting and empathy to improve satisfaction, grow into leadership, and work in a collaborative, fast-paced team.

I am a results-oriented customer support professional with four years of diverse experience across telco, B2B, sales, and hospitality sectors. I combine technical troubleshooting skills with high-touch relationship management to resolve complex customer issues efficiently.

My background includes roles supporting major clients such as AT&T, T‑Mobile, and Airbnb, where I delivered precision, speed, and empathetic service. I consistently apply active listening and emotional intelligence to improve customer satisfaction.

I am proficient in basic communication, computer navigation, organizational management, collaboration, and project management. I thrive in fast-paced environments that require clear communication and quick problem-solving.

I seek opportunities where I can leverage my troubleshooting expertise and people skills to drive customer success and contribute to team goals.

Experience

Work history, roles, and key accomplishments

Support Ambassador

Airbnb

May 2025 - Dec 2025 (7 months)

Provided guest and host support, resolving reservations and account issues with high emotional intelligence and maintaining service standards.

Customer Support Conflict Resolution Communication Problem Solving Relationship Management

Customer Service Representative

AT&T

Jul 2024 - Dec 2024 (5 months)

Provided telco customer support and technical assistance, resolving service issues and contributing to improved first-contact resolution during the engagement.

Technical Troubleshooting Customer Support CRM Communication Escalation Management Problem Solving

Support Ambassador

Sutherland

Jan 2020 - Oct 2020 (9 months)

Delivered customer support for T-Mobile accounts, resolving billing and service issues with empathy and meeting quality and efficiency metrics.

Customer Support Billing Support Troubleshooting Communication Time Management CRM

Support Ambassador

Teleperformance

May 2019 - Nov 2019 (6 months)

Provided customer support and technical troubleshooting for telco and B2B clients, resolving inquiries with speed and empathy and maintaining high customer satisfaction across channels.

Customer Support Technical Troubleshooting Active Listening CRM Communication Collaboration Problem Solving

Customer Service Representative

CaptionCall

May 2019 - Nov 2019 (6 months)

Supported customers with captioned telephone services, troubleshooting device issues and ensuring accessible communication for users with hearing needs.

Technical Support Accessibility Active Listening Troubleshooting Customer Care Documentation

Customer Service Representative

Alorica

May 2019 - Nov 2019 (6 months)

Handled inbound customer queries and provided account support, delivering accurate solutions and maintaining service level targets in a high-volume contact center.

Customer Service CRM Communication Time Management Problem Solving Data Entry