Jairo Chuta
@jairochuta
Experienced corporate trainer and supervisor focused on performance.
GuatemalaWhat I'm looking for
I am an experienced corporate trainer and supervisor with a strong background in customer service, training design, and people leadership across contact center environments. I have led new-hire and tenure training programs, created training materials, conducted class observations, selected mentors, and traveled for client certification to ensure agents meet performance expectations.
I also have frontline sales and supervisory experience, managing teams to follow QA guidelines, improve conversion rates, and maintain positive workplace culture. I am adaptable, a fast learner, and passionate about teaching and supporting others to drive measurable performance improvements.
Experience
Work history, roles, and key accomplishments
Sales Supervisor
Allied Global
Jan 2022 - Dec 2023 (1 year 11 months)
Managed a team of sales agents to enforce workflow and QA guidelines, improved conversion rates and maintained a positive working environment.
Sales Representative
Allied Global
Jan 2021 - Dec 2022 (1 year 11 months)
Sold hotel reservations using consultative and assumptive selling techniques to drive conversions without high-pressure tactics.
ALManaged trainers, conducted class observations to ensure compliance with client requirements, and created plans to improve trainer and agent performance.
ALDeveloped training material and delivered new-hire and tenure training, traveled to the U.S. for client certification and drove performance during nesting periods.
ALHandled difficult customer interactions and delivered strong service experiences, maintaining quality and multitasking across support channels.
Education
Degrees, certifications, and relevant coursework
SAGSA Flight Academy
Private Flight Pilot, Aviation
Completed Private Flight Pilot training at SAGSA Flight Academy, certified in 2020.
Liceo Mixto Ixchel
Bachiller Industrial; Perito en Diseño Gráfico, Industrial / Diseño Gráfico
Completed Bachiller Industrial and Perito en Diseño Gráfico at Liceo Mixto Ixchel, graduating in 2006.
Instituto Mixto Matutino Licenciada María Magdalena Ponce de Veliz
Educación Básica, Educación Básica
2003 - 2003
Completed Educación Básica at Instituto Mixto Matutino Licenciada María Magdalena Ponce de Veliz in 2003.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Job categories
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