At HCL Technologies, I administer contract change requests, audit service agreements for pricing accuracy and compliance, and manage closeouts through final payment authorization. I keep stakeholders informed and resolve discrepancies across contract workflows.
I've also taught and coached English for call center candidates, designed learning materials, assessed proficiency, and helped trainees meet corporate language standards. Earlier roles built my experience in collections, sales, telephone interviewing, customer service, and frontline technical support.
