Open to opportunities

Thayra Rivas

@thayrarivas

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Dedicated customer care professional with a passion for psychology and customer behavior.

Guatemala

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What I'm looking for

Seeking a challenging position in customer service within a dynamic organization to apply my skills and knowledge, with opportunities for professional development and advancement into leadership roles.

I began my journey in the call center industry with Metro by T-Mobile, where I honed my skills in both customer service and sales. This initial experience laid the foundation for my strong communication and problem-solving abilities. I then moved to Direct Energy, where I continued to excel in sales and customer service. My role expanded to include resolutions, handling escalated calls as a supervisor, which enhanced my leadership and conflict resolution skills.

Next, I joined Royal Caribbean, where I took on multiple responsibilities, including sales, bookings, and managing VIP customer relationships. This role allowed me to develop a keen understanding of customer needs and provided me with the opportunity to deliver exceptional service to high-profile clients.

Most recently, I worked at Best Buy, where I was responsible for booking appointments and providing tech support. Over the span of six years, I have cultivated a versatile skill set that spans customer service, sales, leadership, and technical support, making me a well-rounded and adaptable professional in the call center industry.