Open to opportunities

Alejandro Punti

@alejandropunti

Message

Trilingual training specialist and customer-experience leader focused on education design.

Guatemala

Message

What I'm looking for

I seek roles designing and delivering learner-focused training and onboarding programs in multicultural environments, where I can improve customer experience and scale team performance.

I am a trilingual training specialist and education designer with a solid background in customer service and onboarding across international contact centers. From 2010 to 2020 I worked as a trilingual customer service agent for multiple global providers, building deep front-line experience supporting multicultural customers.

Since 2020 I have focused on learning design and training delivery at Fiverr Ltd., where I developed onboarding programs, instructional materials, and knowledge bases for new agents. I co-founded and edit Cortadito.news, a Spanish-language newsletter serving over 2k subscribers, where I act as writer, editor, publication manager, and creative director.

My education includes diplomas in Art History and Jungian psychology, a trilingual high-school degree, and coursework in prompt engineering. I bring strengths in training program development, instructional material creation, public speaking, and team mentoring, and I seek roles where I can design learner-centered programs that improve customer experience and employee performance.

Experience

Work history, roles, and key accomplishments

Current

Co-founder & Editor

Current

Cortadito.news

Jan 2024 - Present (2 years)

Co-founded and lead editorial operations for a Spanish-language newsletter of 2k+ subscribers, managing writing, editing, publication and creative direction.

Editorial Management Writing Content Strategy Audience Development Creative Direction

Training Specialist

Fiverr Ltd.

Jan 2020 - Jan 2025 (5 years)

Designed and delivered onboarding and training programs for education teams, created instructional materials, and improved new-agent ramp-up from 2020–2025.

Instructional Design Onboarding Coaching LMS

Customer Service Agent

Fiverr Ltd.

Jan 2018 - Dec 2020 (2 years 11 months)

Served as a trilingual customer service agent supporting platform users and resolving seller/buyer issues from 2018–2020.

Platform Support CRM Customer Experience Multichannel Support

Customer Service Agent

Telus

Jan 2016 - Dec 2018 (2 years 11 months)

Provided trilingual customer service, handling high-volume inquiries and contributing to quality and performance targets within a global support operation.

Quality Assurance CRM Performance Metrics Troubleshooting

Trip Advisor

Mayan-Zone

Jan 2015 - Dec 2016 (1 year 11 months)

Advised European customers on Central American travel plans in three languages, coordinating itineraries and improving customer satisfaction for tourism services.

Travel Coordination Cultural Liaison Sales Support

Customer Service Agent

Jan 2012 - Dec 2015 (3 years 11 months)

Delivered trilingual customer support across contact channels, meeting service level agreements and supporting escalations for diverse customer issues.

Multichannel Support Escalation Management CRM Customer Retention

Customer Service Agent

Serco LatAm Services

Jan 2010 - Dec 2012 (2 years 11 months)

Provided trilingual (English/Spanish/French) customer support for LatAm clients, resolving inquiries and maintaining customer satisfaction metrics across channels.

Customer Experience Management Conflict Resolution CRM Multichannel Support