Open to opportunities

Maria Guadalupe Solares Menegazzo

@mariaguadalupesolare

Message

Experienced bilingual preschool teacher and customer service leader.

Guatemala

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

With over 12 years of experience in education and customer service, I have cultivated a diverse skill set that includes leadership, coaching, and administrative capabilities. My journey began as a bilingual preschool teacher, where I developed a passion for fostering growth in young learners. Transitioning to the customer service industry in 2013, I have honed my ability to thrive in high-pressure environments, ensuring client satisfaction and retention.

In my last role as a Retention Specialist at Intouch CX, I provided personalized service that enhanced customer experiences. Previously, I supervised a team of 30 customer service representatives at Conduent S.A., where I implemented strategies that significantly improved team productivity and customer satisfaction. My dedication to team development is evident through my experience as a Customer Service Coach, where I focused on training and empowering agents to excel in their roles.

Experience

Work history, roles, and key accomplishments

Current

Retention Specialist

Current

Intouch CX

Jun 2024 - Present (1 year 3 months)

Provided personalized customer service to ensure client satisfaction and retention. Guided professionals in effectively managing their accounts and engaged with customers to deliver value-added experiences tailored to individual needs.

Customer Service Customer Satisfaction Account Management Customer Engagement Retention

Customer Service Supervisor

Conduent S.A.

Jun 2020 - Feb 2023 (2 years 8 months)

Supervised and developed a team of 30 customer service representatives and 2 coaches. Conducted performance evaluations, training sessions, and regular feedback meetings to improve customer satisfaction and team productivity.

Team Leadership Performance Management Training Development Customer Satisfaction Productivity Improvement

Customer Service Coach

Conduent S.A.

Jun 2017 - May 2020 (2 years 11 months)

Trained and coached both front and back-office customer service representatives. Analyzed call metrics and quality assurance reports to improve agent performance and delivered workshops focused on communication, problem-solving, and service excellence.

Coaching Training Performance Analysis Quality Assurance Communication Skills

Customer Service Representative

Conduent S.A.

Jun 2013 - May 2017 (3 years 11 months)

Handled inbound customer service calls related to domestic and international shipping and tracking. Resolved customer complaints with efficiency and empathy, while maintaining accurate documentation and ensuring service-level compliance.

Customer Service Documentation Inbound

Elementary English Teacher

Colegio Los Olivos

Jan 2011 - Dec 2013 (2 years 11 months)

Instructed elementary students in English language fundamentals. Promoted a bilingual learning environment through creative and structured lessons.

Elementary Education Bilingual Education

Preschool English Teacher

Colegio Los Andes

Jan 2010 - Dec 2012 (2 years 11 months)

Provided English language instruction to preschool children. Created engaging activities and games to enhance language learning.

Early Childhood Education Language Learning

High School English Teacher

Colegio Winbridge

Jan 2003 - Dec 2009 (6 years 11 months)

Taught English to high school students focusing on grammar, literature, and communication. Designed lesson plans and evaluated student progress through exams and assignments.

Lesson planning Curriculum Development Classroom Management