Open to opportunities

Cynthia de León

@cynthiadelen

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Bilingual Customer Success and Sales Operations professional improving onboarding, retention, and sales pipelines.

Guatemala

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What I'm looking for

I’m looking for a bilingual Customer Success role where I can drive client onboarding and retention, support sales operations, and coach teams using strong CRM processes—while continuously improving customer experience and operational workflows.

I’m a bilingual Customer Success and Sales Operations professional with 14+ years supporting U.S.-based companies in customer service, sales, client onboarding, training, and team leadership. I’m known for managing customer relationships, coordinating appointments, and improving operational processes through clear communication and attention to detail.

In recent roles, I’ve built and qualified sales opportunities via high-volume outbound prospecting, led inbound and outbound teams with coaching and performance feedback, and supported escalated customers while protecting a strong customer experience. I also monitored KPIs, documented coaching sessions, and collaborated with leadership to raise team performance and maintain quality standards.

I began as a customer service representative and transitioned into training and employee development, delivering onboarding and refresher programs and facilitating QA calibrations and performance-improvement initiatives. I bring hands-on CRM work across Salesforce, HubSpot, and SiebelCRM, along with process documentation and continuous improvement to help teams and clients succeed.

Experience

Work history, roles, and key accomplishments

Business Development Representative

AvantStay

Oct 2025 - Feb 2026 (4 months)

Managed high-volume outbound prospecting to identify and qualify new remote property owner opportunities through discovery conversations. Scheduled sales meetings, maintained CRM records and pipeline activity, and ensured seamless handoff of qualified opportunities.

Outbound Prospecting Client Relationship Management Discovery Meetings Appointment Setting Scheduling Sales Pipeline Management CRM Management Consultative Selling Salesforce HubSpot

Sales & Customer Operations Team Lead

Conduent / Royal Caribbean

Jul 2022 - Jun 2025 (2 years 11 months)

Led inbound and outbound sales teams by coaching representatives on customer engagement, sales conversations, and performance improvement strategies. Handled escalated customer situations, monitored KPIs, documented coaching sessions, and supported operational initiatives and quality standards.

Escalation Management Team Leadership Customer Engagement Inbound Sales Outbound Sales Coaching KPIs Issue Resolution Quality Standards Cross Functional Collaboration CRM Management Salesforce HubSpot

Customer Service & Sales Representative

Conduent (Enterprise/Alamo/National)

May 2018 - Jun 2022 (4 years 1 month)

Provided customer service support for Enterprise, Alamo, and National rental requests across reservation, modification, and account-related needs. Used consultative selling to recommend additional products and services while maintaining customer satisfaction and productivity.

Customer Support Consultative Selling Account Management Issue Resolution Salesforce HubSpot

Training Specialist (Customer Operations)

Allied Global–Tracfone Account

Oct 2010 - Jan 2018 (7 years 3 months)

Delivered onboarding, refresher, and specialty training for new and experienced agents, including facilitated coaching sessions and QA calibrations. Maintained training documentation, reports, and performance tracking using internal systems and Excel.