Lakeisha Parrish

I am a highly motivated and tech-savvy Customer Service Professional with over 5 years of experience in fast-paced contact center environments. My expertise lies in providing exceptional support and resolving complex customer issues, ensuring that each interaction is handled with care and efficiency.

At E-Team Inc., I managed an average of 50+ Salesforce cases daily, where I accurately input data and ensured efficient case resolution to meet service level agreements (SLAs). I provided Tier 2 support, resolving complex inquiries and escalating issues when necessary. My commitment to quality is reflected in my ability to conduct training sessions for new representatives, ensuring they are proficient in the systems and processes required for success.

With a strong proficiency in CRM tools like Salesforce and the MS Office Suite, I generate daily reports to track key performance indicators (KPIs) and identify areas for process improvement. My dedication to maintaining high-quality standards and providing constructive feedback has consistently improved team performance and customer satisfaction.