dyneesha jackson
@dyneeshajackson
Customer Service Advisor specializing in CRM-driven support, high-volume call handling, and complex issue resolution.
United StatesWhat I'm looking for
I’m a customer-focused, team-oriented Customer Service Advisor with 4+ years of experience in client relations and customer relationship management. I help with high volumes of inbound/outbound customer calls and solve complex problems across retail and call center operations, staying calm under pressure while navigating multiple systems to deliver results.
In my current role, I secured 30+ client deals, contacted 35 leads per month, and drove a 25% increase in client satisfaction through tailored service strategies. I also reduced booking and error rates by 65% by responding via phone, email, or chat, managed client accounts using CRM applications (including Zoho mail and calendar), and resolved 30 complaints on average weekly with strong decision-making and empathy.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
InfiniteStylesbyTrne LLC
Jan 2018 - Present (8 years 6 months)
Secured 30+ client deals and contacted 35 leads per month using upselling, increasing client satisfaction by 25% through tailored service strategies. Reduced booking and error rates by 65%, managed client accounts in CRM applications using Zoho Mail/Calendar, and resolved 30 customer complaints per week.
Member Service Representative
Wendy’s
Jan 2017 - Jan 2018 (1 year)
Administered resolutions for customer issues with a professional attitude, achieving a 95% first call resolution rate and reducing escalation rates by 20% through compassion and active listening. Resolved order fulfillment and billing inquiries, maintained customer interaction records, and reduced processing errors by 90% through clear communication and troubleshooting.
Administrative Assistant
SGA/Jefferson Co High School
Jan 2012 - Jan 2016 (4 years)
Facilitated 10+ school events monthly, increasing attendance by 25% and supporting fundraising initiatives through cross-department collaboration. Managed inbound/outbound phone inquiries and processed 50+ emails/chats daily while coordinating scheduling and ensuring HIPAA compliance and safeguarding PII/PHI.
Education
Degrees, certifications, and relevant coursework
Jefferson Co High School
High School Diploma, High School
Earned a High School Diploma from Jefferson Co High School in Fayette, Mississippi.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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