Open to opportunities

Martha McCoy

@marthamccoy

Message

Dedicated customer service representative with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a passionate customer service representative with a strong commitment to enhancing customer satisfaction and loyalty. My experience spans various roles, including debt collection and call center operations, where I have honed my ability to resolve issues efficiently while maintaining a positive attitude. I believe that my determination to assist customers not only boosts their confidence but also strengthens the company's relationship with its clientele.

Throughout my career, I have successfully negotiated payment plans for debtors and provided exceptional support to customers in high-pressure environments. My background in marketing has equipped me with valuable insights into consumer behavior, allowing me to tailor my approach to meet diverse customer needs. I thrive in team settings and am always eager to contribute to the success of my colleagues and the organization as a whole.

Experience

Work history, roles, and key accomplishments

Debt Collector

Portfolio Recovery Associates

May 2019 - Jan 2020 (8 months)

Performed telephone contact with customers according to guidelines and standards. Negotiated with debtors to help them with their debt and set up a payment plan. Handled debtors from all over the 50 states and applied specific state laws and rules.

Negotiation Debt Management Documentation

Call Center Representative

Alorica

May 2018 - Mar 2019 (10 months)

Communicated with customers over the phone or email to resolve their questions or concerns. Maintained and updated customer information as necessary. Tracked call-related information for auditing and reporting purposes.

Email Support

Manager

Quad Arcade

Mar 2017 - Feb 2018 (11 months)

Provided excellent customer service and handled large payouts. Documented weekly and daily paperwork from time sheets to weekly reports on gaming systems.

Customer Service Documentation Reporting Time Management

Education

Degrees, certifications, and relevant coursework

South Carolina State University

Bachelor of Arts, Marketing

Completed a comprehensive curriculum focused on marketing principles and strategies. Gained foundational knowledge in consumer behavior, market research, and promotional techniques.

Northwestern High School

High School Diploma, College Prep

Completed a college preparatory program, building a strong academic foundation across various subjects. Developed essential skills for higher education and future career pursuits.