Open to opportunities

Jaya Dubey

@jayadubey

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Learning & Development leader designing impactful training and LMS programs for measurable outcomes.

India

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What I'm looking for

I’m looking for a role where I can own learning strategy and LMS delivery, build blended training with measurable outcomes, and foster psychologically safe, people-first development cultures through strong instructional design.

I’m a Learning & Development leader with 10+ years of experience designing and delivering training programmes across BPO, FinTech, and technology. I’m known for measurable impact—such as 90% new-hire clearance rates and Best Trainer recognition across all four quarters of 2022.

I architect end-to-end learning ecosystems, govern LMS operations, and build blended curricula that connect business goals to role readiness. I specialize in instructional design using ADDIE and Kirkpatrick, along with end-to-end curriculum development, onboarding, workshop design, and training needs analysis and improvement (TNA/TNI).

I also bring a people-first, psychologically safe approach through dual qualifications in counselling and my commitment to employee wellness. From leading and mentoring trainers to partnering with stakeholders and tracking ROI through training metrics and learner feedback, I focus on creating learning cultures that consistently improve performance.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - L&D

Current

Cloud Analogy

Nov 2025 - Present (8 months)

Architect and govern the end-to-end LMS ecosystem, overseeing course design and publishing to support 100+ employees. Develop blended leadership and behavioral training, manage onboarding, and deliver employee wellness and counselling support.

L&D Strategy Training Delivery LMS Course Design Content Publishing Kirkpatrick E Learning Blended Learning Leadership Training Onboarding Stakeholder Management

Senior Training & Dev Specialist

Baazi Games (PokerBaazi)

Nov 2023 - Sep 2025 (1 year 10 months)

Managed full-cycle training operations, including scheduling, facilitator coordination, attendance tracking, and post-training evaluation. Mentored trainers and team leaders, designed LMS courses, and produced training reports with continuous-improvement using learner feedback.

Training Operations Facilitator Attendance Reporting Mentoring Training Tracking SOPs Trend Analysis Continuous Improvement

Soft Skills Learning Specialist

Foundeavour (Formerly SITEL)

Jun 2022 - Oct 2023 (1 year 4 months)

Delivered new-hire soft skills training, achieving a 90% operations-round clearance rate and managing learning delivery across 5+ international accounts. Used training metrics to identify performance gaps and designed modular facilitator guides, presentations, and assessment tools; recognized as Best Trainer for all four consecutive quarters of 2022.

Soft Skills Performance Gap Identification Risk reduction Presentation CBT Content and Assessment Tools Client Communication

Train the Trainer - Soft Skills

Teleperformance

May 2021 - Jun 2022 (1 year 1 month)

Delivered structured soft skills, voice, and accent neutralisation training to new hires to improve customer communication scores. Coached team leaders on phonetics and built modular training toolkits aligned to client-specific requirements.

Soft Skills Training Voice And Accent Training Customer Communications Pronunciation Coaching

Employee Assistant Manager - L&D

Kalkine Solutions

Jan 2020 - May 2021 (1 year 4 months)

Led and managed a team of 6 trainers, consistently achieving sales and performance targets including during COVID-19 disruption. Redesigned training programmes with senior leadership, delivered process and soft skills training to frontline agents, and mentored trainers to standardize delivery quality and reduce refund rates/escalations.

team training Soft Skills Training Mentoring Sales Enablement Performance Targeting

Communication & Voice Coach / Testing

Barclays Shared Services

Jan 2016 - Nov 2019 (3 years 10 months)

Achieved and sustained NPS scores of 85%+ through structured floor coaching, performance management, and targeted feedback. Streamlined phone-based customer interactions to improve customer experience quality and served as a testing expert for a pilot surveillance product, conducting voice and functional quality testing.

On Floor Coaching Performance Management NPS Quality Testing Functional Testing

Process Expert

iEnergizer

Oct 2015 - Jan 2016 (3 months)

Consistently ranked highest in NPS scores across the team during tenure. Received multiple management recognitions for work ethic, performance standards, and customer satisfaction outcomes.

NPS Customer Satisfaction