ekta singh

Designed and implemented scalable AI and cloud-based learning frameworks to enhance global workforce capability and aligned skilling programs to operational KPIs. Built data-driven dashboards to track engagement, skill uplift, and learning ROI across onboarding and enablement initiatives.

Spearheaded digital L&D transformation with gamified learning and analytics, and developed quality dashboards that improved operational efficiency by 25%. Partnered with CX and HR to create skill roadmaps and mentored trainers to foster continuous learning.

Conducted Training Needs Identification and implemented competency-based skilling plans, launched leadership programs via LMS integration, and designed blended learning to improve behavioral and technical capabilities. Drove KPI tracking and performance improvements across functions.

Delivered technical and soft-skills training to improve onboarding efficiency and led AI-based assessment and skill measurement processes. Enhanced global learning frameworks to support workforce development and customer success.

Designed and delivered 30+ communication, leadership, and personality development trainings, partnering with corporate L&D teams to streamline onboarding and improve cross-cultural communication, achieving ~20% average performance improvement.

Completed a Bachelor of Education program preparing for teaching and instructional roles.

Completed a Master of Commerce degree focused on advanced commerce subjects and financial principles.

Earned a Bachelor of Commerce degree covering core commerce and business topics.

Completed a diploma in Air Hostess, Hospitality & Travel Management with practical industry-focused training.