Kathleen Naicker
@kathleennaicker
Customer service manager with over 5 years of experience.
South AfricaWhat I'm looking for
I am a dedicated customer service manager with over five years of experience in client service, retail, and tech support. My calm demeanor and level-headed approach allow me to effectively resolve client issues and ensure high-quality service delivery. I have a proven track record of meeting agreed service levels and deadlines, which has significantly contributed to client satisfaction.
Throughout my career, I have developed strong problem-solving skills and am proficient in both MAC and PC environments. My experience includes managing arrear accounts, ensuring payment plans are adhered to, and maintaining quality control in all aspects of service. I am passionate about providing exceptional customer care and continuously strive to improve processes that enhance the client experience.
Experience
Work history, roles, and key accomplishments
Client Service Manager
Sankin
Feb 2017 - Present (8 years 6 months)
Managed client relationships and ensured service level agreements were met. Handled daily usage reports, data capturing, invoicing, and monthly backups.
DDS Administrator
Hirt & Carter Training College
Jan 2012 - Present (13 years 7 months)
Responsible for daily usage reports, data capturing, and invoicing. Managed monthly backup discs and ensured data integrity.
Education
Degrees, certifications, and relevant coursework
Sankin
Certificate, Retail Library Management
2017 - 2017
Completed a program in retail library management, focusing on the principles and practices of managing library operations within a retail environment. Gained skills in inventory control, customer service, and data management relevant to retail settings.
Hirt & Carter Training College
Certificate, Desktop Publishing & Computer Studies
2012 - 2012
Undertook training in Desktop Publishing & Computer Studies, acquiring proficiency in various software applications and computer operations. Developed skills in creating and editing digital content, as well as fundamental computer literacy.
Dr A.D. Lazarus Secondary School
High School Diploma, Computer Studies
2002 - 2006
Completed secondary education with a focus on computer studies. Developed foundational knowledge in computer science principles and applications.
Availability
Location
South AfricaAuthorized to work in
Job categories
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