Faranaaz Davids
@faranaazdavids
Experienced Customer Service Supervisor with a focus on customer satisfaction.
South AfricaWhat I'm looking for
I'm an experienced Customer Service Supervisor with over 10 years in customer service and virtual assistant roles. My dedication to customer satisfaction is backed by nearly 20 years of experience in customer-facing roles. I have a proven track record of exceptional service, managing multiple tasks, and collaborating with internal teams to ensure customer success.
Throughout my career, I have excelled in member retention, complaint resolution, and enhancing service delivery. I am proficient in CRM software, data analysis, and reporting, which allows me to effectively collaborate with cross-functional teams to elevate the customer experience. Known for my strong leadership, problem-solving abilities, and empathetic communication, I strive to maintain high performance standards while fostering a positive, customer-focused environment.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Customer Service Lead & Account Manager
E Onyx Group Holdings
Sep 2017 - Dec 2024 (7 years 3 months)
Managed and responded to customer inquiries across multiple inboxes, ensuring timely and effective resolution of issues. Provided exceptional customer service and support via email, phone, and online platforms, resulting in positive outcomes like customer retention and increased satisfaction.
Customer Service Executive
British Gas
Feb 2015 - Aug 2017 (2 years 6 months)
Provided real-time support via phone, email, or chat, addressing questions about products, services, and company policies. Troubleshot and resolved customer issues or complaints, ensuring a positive experience while adhering to company guidelines.
Virtual Assistant
Serco Global Services
Mar 2012 - Dec 2014 (2 years 9 months)
Responded to customer inquiries via email, chat, or phone, ensuring prompt and accurate resolution of issues or concerns. Handled and resolved complex customer complaints, ensuring a high level of satisfaction and escalating issues when necessary.
Education
Degrees, certifications, and relevant coursework
Faranaaz hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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