Paballo Molahloe

Proactively engage with customers through inbound and outbound calls, ensuring their needs are met and delivering timely information for a seamless service experience. Collaborate with various departments to enhance customer satisfaction and achieve individual and team targets.

Optimize store operations by scheduling employees, enhancing team performance through recruitment and training, and implementing security systems. Manage stock levels and analyze sales data to ensure profitability and exceptional customer service.

Supported the Store Manager in daily operations, consistently achieving Key Performance Indicators and executing strategic objectives with precision to enhance customer experience.

Achieved sales targets and optimized store turnover while managing stock losses. Led recruitment, staff development, and customer service strategies to ensure exceptional customer satisfaction.

Scheduled and allocated staff tasks, ensured adherence to customer service standards, and trained new staff. Managed stock replenishment and optimized customer experience through effective store operations.

Completed a Higher National Certificate focusing on maintaining high performance, understanding customer behavior, ethics and integrity, and problem solving.

Achieved a Higher National Certificate with a focus on retail operations management, managing teams, customer service, sales and marketing, merchandising, stock control, communication skills, basic financial management, point of sale, health and safety, and legal and ethical requirements.

Obtained a High School Diploma, providing foundational education and skills necessary for further studies and career development.