Open to opportunities

Anita Maleka

@anitamaleka

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Dedicated customer service professional with over 10 years of experience.

South Africa

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I'm a dedicated Customer Service and Technical Support professional with over 10 years of experience across various industries. My expertise lies in client relations, query resolution, and administrative support. I have a proven ability to deliver exceptional service in high-pressure environments, manage daily operations, and support team members with training and supervision.

Throughout my career, I have honed my skills in communication and problem-solving, which enable me to interact effectively with diverse client bases. I am proficient in multiple languages, allowing me to cater to a wide range of customers. My experience includes roles in technical support and customer service, where I consistently resolved client inquiries and ensured satisfaction by addressing issues promptly.

Experience

Work history, roles, and key accomplishments

Current

Technical Customer Support

Current

iStore Contact Centre (Core Group)

Jan 2024 - Present (1 year 4 months)

Provided technical customer support by answering and resolving client inquiries through telephonic communication. Ensured customer satisfaction by verifying information for order processing and providing accurate pricing details.

Customer Service Technical Support Communication Problem Solving Microsoft Office Suite Order Processing

SRAC Supervisor

City of Ekurhuleni

Jun 2023 - Dec 2023 (6 months)

Managed hall operations and supervised employees, ensuring optimal client experience through effective training and event coordination. Oversaw bookings and utilized resources efficiently.

Management Team Collaboration Event Coordination Training Communication Problem Solving

Customer Service/Liaison Agent

Pylon Trading & Projects

Mar 2020 - May 2023 (3 years 2 months)

Resolved client inquiries within Service Level Agreements, communicated service issues, and provided documentation and solutions for client concerns, ensuring high levels of customer satisfaction.

Customer Service Communication Problem Solving Time Management Documentation

Receptionist and Office Administrator

InterWorld Couriers & Logistics

Mar 2011 - Nov 2017 (6 years 8 months)

Welcomed visitors, organized meeting rooms, and managed office supplies. Handled phone calls and directed queries, maintaining efficient office operations and records.

Communication Customer Service Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

St. Anthony’s Educational Centre

Matric, General Education

2007 - 2009

Completed Matric (Grade 12) at St. Anthony’s Educational Centre, gaining foundational knowledge and skills necessary for further education and professional development.