Open to opportunities

Lucky Kgatle

@luckykgatle

Message

Dedicated customer service team lead with strong leadership skills.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a hardworking individual who prides myself on being a team player, consistently seeking learning opportunities. With a proven ability to establish and maintain excellent communication and relationships with clients, I excel in customer service and team management. My experience as a Customer Service Team Lead at Invisible Technologies has honed my skills in issue resolution, workflow oversight, and quality assurance.

Throughout my career, I have demonstrated strong leadership abilities, effectively training team members and ensuring compliance with company policies. My previous roles in finance administration and bid management have equipped me with a comprehensive understanding of operational efficiency and customer satisfaction. I thrive under pressure and am committed to delivering exceptional service while fostering a positive team environment.

Experience

Work history, roles, and key accomplishments

Customer Service Team Lead

Invisible Technologies

Oct 2022 - Oct 2023 (1 year)

Led and supervised a customer service team, ensuring they met targets and addressing performance issues. Resolved escalated customer issues promptly, showcasing strong problem-solving abilities.

Team Management Workflow Optimization Training And Development Quality Assurance Record keeping Compliance Onboarding Problem Solving

Office and Bid Manager

Development and Engineering Consultants (Pty) Ltd

Aug 2017 - Jul 2020 (2 years 11 months)

Managed accounts receivable and payable activities, processed reimbursements, and maintained petty cash schedules. Identified and addressed account discrepancies, co-administered payroll, and oversaw vendor payments.

Bid Management Facilities Management IT Administration Procurement Fleet Management Tender Identification Payroll Administration

Service Consultant

Capitec Bank LTD

Aug 2013 - Nov 2015 (2 years 3 months)

Provided excellent client service by fulfilling and exceeding client's expressed needs across various banking products. Accurately and timeously gathered and captured client information for loan approvals and conducted deposit/enquiry transactions.

Client Services Loan Approval Enquiry Transactions Financial Services Customer Relationship Management Data Entry

Customer Service Desk Assistant

Woolworths

Oct 2012 - Jul 2013 (9 months)

Performed exchange and refund transactions, and processed customer payments at the checkout point. Addressed customer complaints and inquiries, and performed periodic price audits to resolve discrepancies.

Exchange Payment Processing Retail Operations

Service Centre Operator

Edgars

Apr 2011 - May 2012 (1 year 1 month)

Processed customer payments at the checkout point and addressed customer complaints and inquiries. Performed periodic price audits to resolve price discrepancies and provided shopping advice and recommendations.

Payment Processing Retail Sales Cashiering Customer Service Product Recommendations Dispute Resolution

Accounting Clerk

Jesten Technologies

Jul 2010 - Dec 2010 (5 months)

Compiled and sorted documents such as invoices and substantiating business transactions. Processed all invoices on the accounting system (Pastel Accounting) and followed up on open Purchase Orders.

Document Sorting Data Entry

Education

Degrees, certifications, and relevant coursework

CTU Training Solutions

Certificate, Business Administration

2009 - 2009

Completed a comprehensive Business Administration Certificate program. Modules included Microsoft Office 2007, Business Communication, Sales, Business Etiquette, Customer Service, Basic IT Concepts, Effective Management, Leadership, and Pastel Accounting.