Mufaro Mbaya

Led the customer service team to maintain high-quality client interactions and consistent service standards. Oversaw timely execution of deliveries and collections while addressing client concerns to ensure satisfaction.

Managed client communication regarding tracking and PODs, ensuring timely query resolution. Reallocated missed collections and followed up with clients to minimize disruptions.

Conducted detailed research and analysis for stakeholders including intergovernmental organizations. Delivered actionable insights on African governance and health policies.

Served as a key point of contact for client and internal inquiries, ensuring fast, professional responses. Scheduled meetings, managed internal communications and supported procurement processes.

Restructured the administration department, improving organizational workflows. Managed the charity shop to support funding for intellectually and physically challenged adults.

Gained insights into marketing operations, supporting outreach efforts for underprivileged children. Facilitated internal communication between the content team and leadership, enhancing project efficiency.

Managed administrative tasks, including bookkeeping, to support the organization’s operations. Organized and coordinated meal preparations for the rehabilitation of homeless children.

Studied Political Science and International Relations with a minor in Philosophy at Monash South Africa University. Gained a comprehensive understanding of global political systems, international relations, and philosophical concepts.