Open to opportunities

Jheniel Grant

@jhenielgrant

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Customer-focused insurance and client relations professional driving growth.

Jamaica

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What I'm looking for

I am seeking a client-facing role in insurance, sales, or account management where I can apply CRM and communication skills, drive customer loyalty, exceed targets, and grow into leadership responsibilities in a collaborative, growth-oriented company.

I am a hardworking, highly motivated insurance and client-relations professional with experience managing client accounts, sales, and customer service in remote environments. I have built long-term relationships with key clients, driven measurable engagement and loyalty gains, and consistently exceeded sales targets while improving operational efficiency.

My background includes hands-on experience with CRM platforms, Microsoft Office 365, and sales forecasting, along with internships in administrative and insurance roles that strengthened my data-entry, confidentiality, and client-education skills. I bring strong communication, negotiation, and problem-solving abilities, and I am focused on delivering results that grow customer satisfaction and business performance.

Experience

Work history, roles, and key accomplishments

Brand Advocate

Aetna Senior Supplemental Insurance

Sep 2021 - Sep 2024 (3 years)

Managed client accounts and product training, increasing customer loyalty by 20% and expanding the client base by 15% through relationship-building and outreach strategies that boosted engagement 20%.

Client Relationship Management Customer Retention Outreach Account Management CRM Sales Enablement Customer Engagement Product Training

Customer Service Representative

Nordstrom

Sep 2020 - Sep 2021 (1 year)

Surpassed sales targets by 20% for two consecutive quarters, reduced return rates by 10% through detailed order tracking and preference recording, and supported marketing initiatives that increased product visibility by 15%.

Customer Service Sales Order Processing CRM Product Knowledge Cross Functional Collaboration Sales Presentations

Administrative Assistant

Universal Service Fund

Jun 2020 - Aug 2020 (2 months)

Compiled and entered data into databases, maintained confidentiality of sensitive information, and produced documents and presentations using Microsoft Office 365 while scheduling client appointments.

Data Entry Microsoft Office 365 Confidentiality Scheduling document preparation Administrative Support Database Management Communication

Insurance Agent

Universal Service Fund

Aug 2018 - Sep 2018 (1 month)

Explained insurance policies and issued quotes and policies using company software, building client relationships and gaining knowledge across life, health, property, and casualty products.

Insurance Sales Policy Quoting CRM Software