jackline mugendi
@jacklinemugendi
Results-driven business professional with expertise in procurement and sales.
What I'm looking for
I am a results-driven business professional with a strong background in procurement, sales, and customer experience management. My expertise lies in streamlining processes and enhancing client satisfaction, which I have successfully achieved through my roles in various organizations. I am proficient in business analysis tools such as spreadsheets and SQL, and I have a proven track record of managing financial documentation effectively.
Currently, I serve as the Procurement and Customer Service Lead at Systems Hub Limited, where I actualize procurement and customer service strategies using Sage One accounting software and Bitrix CRM. My responsibilities include managing vendor relationships, analyzing financial data for strategic planning, and training new employees. I have also held the position of Sales and Marketing Manager at Jumbo Distributor Stores, where I implemented effective marketing strategies to boost customer engagement and sales.
Experience
Work history, roles, and key accomplishments
Procurement and Customer Service Lead
Systems Hub Limited
Jan 2023 - Present (2 years 5 months)
Lead procurement and customer service activities using Sage One and Bitrix CRM. Ensure timely responses to clients and vendors, manage financial documentation, and analyze data for strategic planning.
Sales and Marketing Manager
Jumbo Distributor Stores
Jan 2021 - Sep 2021 (8 months)
Implemented marketing strategies to boost customer engagement and sales. Managed store operations, procurement, and trained customer service representatives.
Enumerator
Kenya National Bureau of Statistics
Aug 2019 - Sep 2019 (1 month)
Conducted household surveys for the census, ensuring accurate data collection and management of census materials.
Attachee
Meru South/Maara Sub-County Children's Office
May 2018 - Jul 2018 (2 months)
Assisted in case management for children's welfare, prepared reports, and mediated family disputes.
Education
Degrees, certifications, and relevant coursework
jackline hasn't added their education
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Availability
Location
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