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jackline mugendiJM
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jackline mugendi

@jacklinemugendi

A professional with strong experience in client-facing roles, operations, and executive support.

Kenya
Message

What I'm looking for

I’m seeking a remote role in a forward-thinking company where I can apply my expertise in operations, client support, and executive assistance. I value collaboration, problem-solving, and process improvement. I’m eager to grow my skills in data analytics, leverage technology to streamline workflows, and contribute to long-term business success.

I am an operations and client support professional with a strong track record of connecting leadership, clients, and daily business functions to deliver seamless results. I thrive at the intersection of strategy and execution, ensuring that business goals are met efficiently while providing an exceptional client experience.

In my current role as Customer Operations & Procurement Coordinator at Systems Hub Limited, I managed client and vendor relationships, coordinated high-volume requests, and led process improvement initiatives that increased workflow efficiency. I trained new team members on tools like Bitrix24 (CRM) and Sage One (ERP), enabling them to contribute effectively from day one. I also provided executive support, handling sensitive information and optimizing schedules to free leadership for strategic priorities.

My career began in high-volume retail, where I gained hands-on experience in sales reconciliation, stock management, and order fulfillment, building a customer-focused mindset and operational discipline that underpins my work today.

I am passionate about leveraging data and process improvements to drive smarter business decisions and enhance operational efficiency. I hold certifications in Business Analysis & Process Management, Supply Chain Principles, and Data Analytics, and I continually seek opportunities to grow professionally.

I am interested in roles where I can combine my expertise in operations, client support, and executive assistance to help companies streamline processes, solve problems proactively, and achieve their objectives. I enjoy roles that allow me to learn, collaborate with diverse teams, and contribute to meaningful business impact.

Experience

Work history, roles, and key accomplishments

SL
Current

Customer Operations & Operations Support

Systems Hub Limited

Aug 2023 - Present (2 years 1 month)

I manage operations and client service coordination in a fast-paced ICT environment. I prepare 20–30 weekly client quotations, liaise with 10–15 vendors, issue LPOs, handle 40–50 client interactions, support invoicing and collections, train new staff on Sage One & Bitrix24, and assist executives with admin and process improvements.

JS

Retail Operations Assistant

JK Essentials Store

Jan 2022 - Jul 2023 (1 year 6 months)

I supported retail operations by managing 50+ weekly customer interactions, processing payments, and maintaining financial accuracy. I reconciled sales, tracked credit recovery, managed stock levels, coordinated orders, and ensured a clean, organized storefront for an excellent customer experience.

JS

Client Support & Sales Assistant

Jumbo Distributor Stores

Jan 2020 - Sep 2021 (1 year 8 months)

I supported high-volume retail operations, serving 100+ daily customers, processing payments, and managing credit accounts. I handled 50+ weekly phone orders, reconciled sales, tracked outstanding payments, conducted stock checks, coordinated deliveries, and supported promotions to boost revenue while ensuring excellent client service.

KS

Enumerator

Kenya National Bureau of Statistics

Aug 2019 - Sep 2019 (1 month)

Conducted fieldwork during Kenya’s national census, canvassing 500+ households in 7 days and collecting demographic data using digital tools. Ensured accurate data entry, secure handling of census materials, and daily submissions. Engaged households, addressed concerns, and escalated complex cases to supervisors for resolution.

Education

Degrees, certifications, and relevant coursework

Chuka University logoCU

Chuka University

Bachelors of Arts , Economics and Sociology

2015 - 2019

Grade: Second Class Upper

ALX Africa logoAA

ALX Africa

Certificate, Data analytics

2025 -

Saylor Academy logoSA

Saylor Academy

Certificate, Small Business Management

2025 -

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jackline mugendi - Customer Operations & Operations Support - Systems Hub Limited | Himalayas