jackline mugendi

I am an operations and client support professional with a strong track record of connecting leadership, clients, and daily business functions to deliver seamless results. I thrive at the intersection of strategy and execution, ensuring that business goals are met efficiently while providing an exceptional client experience.

In my current role as Customer Operations & Procurement Coordinator at Systems Hub Limited, I managed client and vendor relationships, coordinated high-volume requests, and led process improvement initiatives that increased workflow efficiency. I trained new team members on tools like Bitrix24 (CRM) and Sage One (ERP), enabling them to contribute effectively from day one. I also provided executive support, handling sensitive information and optimizing schedules to free leadership for strategic priorities.

My career began in high-volume retail, where I gained hands-on experience in sales reconciliation, stock management, and order fulfillment, building a customer-focused mindset and operational discipline that underpins my work today.

I am passionate about leveraging data and process improvements to drive smarter business decisions and enhance operational efficiency. I hold certifications in Business Analysis & Process Management, Supply Chain Principles, and Data Analytics, and I continually seek opportunities to grow professionally.

I am interested in roles where I can combine my expertise in operations, client support, and executive assistance to help companies streamline processes, solve problems proactively, and achieve their objectives. I enjoy roles that allow me to learn, collaborate with diverse teams, and contribute to meaningful business impact.