jackline mugendi

I am a results-driven business professional with a strong background in procurement, sales, and customer experience management. My expertise lies in streamlining processes and enhancing client satisfaction, which I have successfully achieved through my roles in various organizations. I am proficient in business analysis tools such as spreadsheets and SQL, and I have a proven track record of managing financial documentation effectively.

Currently, I serve as the Procurement and Customer Service Lead at Systems Hub Limited, where I actualize procurement and customer service strategies using Sage One accounting software and Bitrix CRM. My responsibilities include managing vendor relationships, analyzing financial data for strategic planning, and training new employees. I have also held the position of Sales and Marketing Manager at Jumbo Distributor Stores, where I implemented effective marketing strategies to boost customer engagement and sales.