EMILY ARUJAH
@emilyarujah
Highly organized Client Specialist dedicated to exceptional customer support.
KenyaWhat I'm looking for
I am a highly organized Client Specialist and Administrative Officer with a proven track record in optimizing customer engagement and fostering loyalty through tailored experiences. My commitment to delivering exceptional customer support has consistently resulted in high customer satisfaction scores, reflecting my dedication to understanding and meeting customer needs.
Throughout my career, I have successfully managed high volumes of customer interactions, utilizing CRM software to nurture positive relationships and streamline processes. My experience spans across various roles, including administrative support, logistics coordination, and customer service, where I have implemented strategies that drive business expansion and enhance operational efficiency.
With strong communication and problem-solving skills, I excel in multitasking and managing diverse responsibilities. I am passionate about leveraging customer feedback to formulate innovative solutions that not only meet but exceed expectations, ultimately contributing to the overall success of the organization.
Experience
Work history, roles, and key accomplishments
Administrative Officer
Snetor East Africa Limited
Mar 2013 - Present (12 years 2 months)
As an Administrative Officer, I resolved customer inquiries and maintained accurate records in the CRM system. I coordinated travel plans and managed procurement, ensuring efficiency in operations and enhancing customer satisfaction.
Production Supervisor
Safepak Group
Feb 2009 - Jan 2012 (2 years 11 months)
As a Production Supervisor, I coordinated production schedules, supervised employees, and addressed quality issues. I also conducted safety training and ensured compliance with safety procedures.
Client Service/Admin Assistant
Sai Pharmaceuticals Ltd
Feb 2009 - Jan 2012 (2 years 11 months)
In my role as Client Service/Admin Assistant, I implemented quality control protocols, managed a multi-line phone system, and utilized customer feedback to improve service standards and increase retention.
Education
Degrees, certifications, and relevant coursework
Kenya Methodist University
Bachelor's Degree, Business Administration
2008 - 2012
Completed a Bachelor's Degree in Business Administration, focusing on various aspects of business management and administration.
Kenya Institute of Management
Diploma, Business Management
2005 - 2006
Earned a Diploma in Business Management, which provided foundational knowledge in managing business operations and strategies.
St. Mary's Girls
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE), demonstrating proficiency in various subjects at the secondary education level.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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