I'm seeking a fully remote customer success or operations support role where I can contribute to client onboarding, service delivery, and internal workflow efficiency. I’m also open to executive assistant roles that offer growth opportunities within impact-driven or tech-enabled companies.
JWLooking for a job
Jedida Wambua
@jedidawambua
4+ yrs in CX & ops. Remote-ready, detail-driven, and solution-focused.
KenyaWhat I'm looking for
I’m a customer success and operations professional with over four years of experience supporting global teams in SaaS, e-commerce, and telecom environments. My background blends customer service, process improvement, and admin support, and I’ve worked with brands like Rattan Direct, Majorel (Zalando account), and Multichoice (DStv/Gotv).
I hold a Bachelor of Commerce in Finance and multiple certifications including the FMVA® and Lean Six Sigma White Belt. I’m passionate about solving problems, enhancing the customer journey, and supporting operational clarity. Whether it’s managing internal comms, tracking project timelines, or resolving client issues—I do it with precision, empathy, and results in mind.
I’m now seeking fully remote roles that allow me to grow into executive support, operations, or customer experience leadership. Available immediately and open to working across time zones.
Experience
Work history, roles, and key accomplishments
RD
Current
Customer Service Advisor
Rattan Direct
May 2023 - Present (2 years 1 month)
Supported executive and operations teams in scheduling, inbox management, and internal workflows. Maintained communication across departments to ensure timely issue resolution and project clarity. Created templates and SOPs that improved task execution by 20% across support functions.
MK
Customer Support Specialist
Majorel Kenya
Oct 2022 - Jan 2023 (3 months)
Provided real-time support and tracked documentation across multiple platforms. Assisted in preparing internal reports and supported onboarding of new users.
CL
Customer Service Executive
Calltronix (K) Ltd
Jun 2021 - Oct 2022 (1 year 4 months)
Coordinated customer escalations and ensured timely completion of service tickets. Supported team with record keeping and interdepartmental communication.
Education
Degrees, certifications, and relevant coursework
KU
Kenyatta University
Bachelor of Commerce, Finance
2016 - 2020
Completed a Bachelor of Commerce with a specialization in Finance. Gained a comprehensive understanding of financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
40k-100k USD
Social media
Job categories
Skills
Communication SkillsProject ManagementProblem SolvingSalesforceCustomer ServiceCommunicationTime ManagementAnalytical SkillsCRMOrganizational SkillsData AnalysisExcelInterpersonal SkillsComplianceNegotiationBusiness DevelopmentAccount ManagementCross Functional CollaborationPresentation SkillsTeam CollaborationProcess ImprovementCollaborationMicrosoft OfficeStakeholder Management.NETRelationship Building
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