Jedida Wambua

I’m a customer success and operations professional with over four years of experience supporting global teams in SaaS, e-commerce, and telecom environments. My background blends customer service, process improvement, and admin support, and I’ve worked with brands like Rattan Direct, Majorel (Zalando account), and Multichoice (DStv/Gotv).

I hold a Bachelor of Commerce in Finance and multiple certifications including the FMVA® and Lean Six Sigma White Belt. I’m passionate about solving problems, enhancing the customer journey, and supporting operational clarity. Whether it’s managing internal comms, tracking project timelines, or resolving client issues—I do it with precision, empathy, and results in mind.

I’m now seeking fully remote roles that allow me to grow into executive support, operations, or customer experience leadership. Available immediately and open to working across time zones.