Looking for a job

Jackline Wanjiru

@jacklinewanjiru01

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Customer-focused operations and customer service professional driving process efficiency.

Kenya

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What I'm looking for

I am seeking a customer-focused role where I can improve operations, enhance customer satisfaction, and grow in a collaborative team environment.

I am a customer-focused operations and administrative professional with experience improving order quality, streamlining schedules, and resolving high-volume customer inquiries. I have worked across fast-paced delivery operations, customer service teams, and administrative functions, consistently improving customer satisfaction and operational accuracy.

I bring demonstrated strengths in communication, relationship building, reporting and compliance, and use of tools like Salesforce, Zendesk, Zoho and Jira. I seek opportunities to apply my organizational, problem-solving and client-relations skills to support team performance and deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Real Time Operations Assistant

Glovo Kenya

Oct 2022 - Mar 2025 (2 years 5 months)

Conducted quality checks on outgoing orders and managed scheduling to ensure timely deliveries, resolving customer queries to improve satisfaction and ensuring compliance with company policies.

Order Processing Scheduling Customer Service Quality Assurance Salesforce Zendesk Zoho Jira

Customer Service Representative

Sistema.bio

Feb 2019 - Mar 2020 (1 year 1 month)

Managed high-volume inbound and outbound calls (70–100 outbound/day), developed customer relationships to increase loyalty, and produced weekly reports to track service activities and support sales.

Customer Relations Outbound Sales Reporting Communication CRM Problem Solving Customer Support

Administrative Assistant

TwinLuck Property Developers

Jan 2016 - Dec 2018 (2 years 11 months)

Supported office administration including budgeting assistance, travel arrangements, record-keeping, meeting coordination with minutes, and preparation of reports for management.

Office Administration Data Entry Scheduling Minute Taking Travel Coordination Client Relations Reporting

Early Childhood Teacher

St. Matia Mulumba

Sep 2014 - Nov 2015 (1 year 2 months)

Designed and delivered engaging lesson plans, assessed student progress, coordinated school trips, and communicated with parents to support pupil development and classroom management.

Lesson planning Classroom Management Assessments Activity Coordination Early Childhood Education