Priscillah Kimathi
@priscillahkimathi
Detail-oriented administrative professional with 4+ years streamlining office operations and client support.
What I'm looking for
I am a detail-oriented administrative and customer support professional with over four years of experience managing office operations, client communications, and CRM systems. I consistently prioritize accuracy, timely follow-up, and clear communication to support teams and clients.
My background includes acting as the primary administrative contact for institutional clients, maintaining CRM records, scheduling and coordinating meetings, and preparing reports and invoices. I have hands-on experience with Zoho, Odoo, Zendesk, Salesforce and Orion.
I have supported sales, operations and retail teams by handling data entry, performance reporting, customer feedback summaries, and collections tracking. Colleagues recognize me for professionalism, efficiency, and a proactive approach to problem-solving in fast-paced environments.
I am seeking remote administrative roles that value accuracy, collaboration, and process improvement, where I can apply my organizational strengths and CRM expertise to streamline workflows and support cross-functional teams.
Experience
Work history, roles, and key accomplishments
UN Liaison Officer
Securex Agencies Ltd
Jan 2024 - Jan 2025 (1 year)
Served as primary administrative contact for UN clients, managing documentation, CRM records, invoicing, and coordination that improved reporting cadence and collections accuracy.
Customer Experience Associate
Hotpoint Appliances Ltd
Sep 2022 - Dec 2023 (1 year 3 months)
Provided administrative and customer support for retail operations, maintaining Salesforce and Orion records and preparing performance and feedback reports for management.
Customer Service Representative
Optica Ltd
Nov 2018 - Apr 2022 (3 years 5 months)
Supported administrative operations and customer communications across phone, email, and chat, handled cashier duties and prepared daily reports to improve transaction accuracy.
Education
Degrees, certifications, and relevant coursework
Priscillah hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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