Open to opportunities

Jacinta Kaloki

@jacintakaloki

Message

I grow B2B pipelines through outreach, CRM, and client engagement.

Kenya

Message

What I'm looking for

I'm looking for a sales, business development, customer success, or digital marketing role where I can build client relationships, grow engagement through outreach and CRM, and contribute to business growth.

I've supported B2B sales and customer engagement at FintechConnect Africa, conducting outbound calls, researching prospects, managing CRM records, and connecting clients with relevant solutions.

I consistently met outreach targets while maintaining an organised sales pipeline and strengthening customer engagement. I also prepared reports, presentations, and business communications for leadership while building relationships with senior industry decision-makers.

At the Kenya Association of Travel Agents, I managed stakeholder outreach, email campaigns, newsletters, event coordination, and communications through Glue Up CRM. I introduced an automated inquiry response system that improved response times by 100%.

I'm motivated by identifying opportunities, understanding client needs, and building relationships that support business growth.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

FintechConnect Africa

Jan 2026 - Jul 2026 (6 months)

Conducted outbound calls and follow-ups with prospective and existing clients, researched potential clients, and engaged prospects through multiple channels. Maintained CRM records, coordinated meetings, and supported sales and marketing initiatives.

Outbound Sales Lead Generation CRM Management Client Engagement Reporting