Open to opportunities

Ivvone Kemunto

@ivvonekemunto

Message

Dynamic sales leader with expertise in client success and recruitment.

Kenya

Message

What I'm looking for

I am looking for a role that values client success and offers opportunities for growth in a collaborative environment.

I am a dynamic sales and recruitment professional with over three years of experience in driving revenue growth and enhancing client satisfaction. My journey has been marked by a proven track record in business development, CRM optimization, and team leadership. I take pride in my ability to build strong partnerships and deliver exceptional results, as evidenced by leading my branch to win the 'Branch of the Year 2024' award at Hoscon Education Agency.

Throughout my career, I have successfully generated significant revenue through strategic onboarding and upselling, achieving a remarkable 95% client satisfaction rate. My role as a Sales Team Lead has allowed me to optimize customer experiences, improve conversion rates, and boost referral business through institutional partnerships. I am passionate about guiding students through the admission and visa processes, ensuring they receive the support they need to succeed.

Experience

Work history, roles, and key accomplishments

Current

Sales Team Lead

Current

Hoscon Education Agency

Apr 2024 - Present (1 year 1 month)

Led branch to 'Branch of the Year 2024' award, generating over KSH 3M in revenue through strategic onboarding and upselling. Improved conversion rates by 35% and achieved 95% client satisfaction through proactive support.

Upselling

Student Recruitment Officer

Hoscon Education Agency

Oct 2023 - Apr 2024 (6 months)

Guided students through the full admission and visa process while maintaining post-application engagement and feedback follow-up, contributing to top recruitment campaign results.

Customer Journey Mapping Project Management

Sales Representative

Business Cloud

Feb 2023 - Sep 2023 (7 months)

Onboarded over 100 clients with a 90% retention rate and increased client spend by 25% through effective upselling strategies while ensuring consistent support.

Upselling

Biomedical Engineering Attaché

Jaramogi Oginga Odinga Teaching & Referral Hospital

Sep 2022 - Nov 2022 (2 months)

Supported technical teams in conducting equipment audits and ensuring safety compliance.

Technical Support Equipment Audits Compliance Team Collaboration

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Bachelor of Technology, Technical & Applied Physics

2018 - 2022

Grade: Second Class Honours (Upper Division)

Completed a Bachelor of Technology in Technical & Applied Physics, achieving Second Class Honours (Upper Division). The program focused on the application of physics principles in technology and engineering.

Rae Girls High School

Kenya Certificate of Secondary Education

2013 - 2017

Grade: B–

Completed Kenya Certificate of Secondary Education (KCSE) with a grade of B–, demonstrating proficiency in various subjects and preparing for higher education.