Ivone Lourenço

Provided accurate translation of documents between English, Spanish, and Portuguese, ensuring linguistic and cultural appropriateness. Performed editing and proofreading of final materials.

Provided post-sales support, technical troubleshooting, warranty management, and order processing. Resolved complex customer enquiries using Salesforce, Zendesk, and Navision.

Provided professional remote consecutive interpretation services between Portuguese- and English-speaking parties across various industries, including healthcare, government, and emergency services.

Provided accurate, culturally sensitive remote consecutive interpretation between English- and Portuguese-speaking parties in high-stakes, fast-paced environments.

Provided accurate and culturally sensitive remote consecutive interpretation services between English and Portuguese speakers across various professional environments.

Provided dedicated support to Spanish-speaking customers by managing sensitive inquiries and resolving issues before, during, and after reservations. Delivered accurate guidance regarding insurance-related policies.

Led communications for Um Por Todos, a flagship initiative promoting literacy, inclusion, and community engagement. Developed and implemented integrated communication strategies, produced materials, and managed stakeholder engagement.

Delivered strategic communications support to clients across public, private, cultural, and social entrepreneurship sectors. Designed and implemented media and external communication strategies, produced multi-channel content, and executed brand activation initiatives.

Directed marketing and communications for a diversified hospitality and entertainment group, overseeing brands across property, catering, restaurants, events, and nightlife. Led corporate communications strategy, brand positioning, and stakeholder engagement.

Led editorial strategy and operations for two luxury and lifestyle magazines in Portugal and Angola. Directed Editorial, Design, and Production departments, managed editorial calendar, and supervised content development.

Managed media relations, press partnerships, and communications for major music festivals and large-scale summer events. Produced communication materials, organized press conferences, and managed media partnerships.

Oversaw editorial operations for Portugal's leading luxury lifestyle magazine. Directed editorial planning and content development, coordinated writers and designers, and represented the magazine at high-profile events.

Researched, wrote, and edited detailed book reviews, ensuring clarity, coherence, and consistency with editorial standards. Collaborated closely with editors to refine content and deliver polished, publication-ready reviews.

Managed public relations and communications for 'Resonancias', a temporary exhibition by Colombian artist Olga de Amaral. Developed and implemented communication strategies, coordinated exhibition logistics, and translated materials.

Completed a program in Digital Marketing Communications at Restart Creative Education in Lisbon, Portugal in 2012.

Completed a program in Live Events Marketing and Production at Restart Creative Education in Lisbon, Portugal in 2011.

Earned the First Certificate in English (FCE) from the University of Cambridge in Brighton, United Kingdom in 2002.

Earned a BA in Social and Cultural Communication Studies from the Catholic University in Lisbon, Portugal in 1997.