Open to opportunities

Rui Filipe

@ruifilipe

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Customer support specialist with a flair for creative design.

Portugal

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What I'm looking for

I am looking for a role that allows me to leverage my customer support experience while engaging in creative projects and contributing to a collaborative team environment.

I am a dedicated customer support specialist with extensive experience in inbound support across various industries, including insurance and retail. My journey began at Multicare Insurances, where I honed my skills in complaint management and contract interpretation. This foundation led me to work with Alentejana’s Boots, where I not only provided customer support but also took on the role of website and social media designer, significantly growing our audience to 14,000 followers.

My tenure at Fidelidade Insurances further solidified my expertise as a certified insurance mediator, where I managed a diverse range of insurance products. Most recently, I worked with VF Corporation, supporting renowned brands like Timberland and The North Face through Salesforce. My ability to adapt to remote work environments has been a key asset throughout my career, allowing me to maintain high standards of customer service.

In addition to my professional experience, I have a passion for the arts, having organized multiple art exhibits and music concerts. I thrive in dynamic environments where I can blend my customer service skills with my creative talents, making a positive impact on both clients and colleagues.

Experience

Work history, roles, and key accomplishments

Real Time Interpreter

Language Line Solutions

Jan 2024 - Present (1 year 6 months)

Provided real-time interpretation services between Portuguese and English for social work, emergencies, insurance, services, and medical contexts. Operated in a remote work environment.

Real Time Interpretation Portuguese English Medical Interpretation Emergency Services Remote Work

Customer Support

VF Corporation

Jan 2021 - Present (4 years 6 months)

Provided customer support for multiple brands including Timberland, Icebreaker, and The North Face, utilizing Salesforce for inbound calls, tickets, emails, chat, and social media. Worked remotely to assist customers across various platforms.

Customer Support Salesforce Remote Work Brand Representation Customer Relationship Management

Certified Insurance Mediator

Fidelidade Insurances

Jan 2018 - Present (7 years 6 months)

Delivered inbound customer support in Portuguese and English, working both on-office and remotely. Became a Certified Insurance Mediator, handling various insurance types including home, animal liability, automobile, work accidents, loan protection, life, and retirement insurances.

Customer Support Insurance Mediation Remote Work Client Relations Insurance Sales

SÉ

Art Exhibit and Music Concert Planner

S.H.E. Évora

Jan 2018 - Present (7 years 6 months)

Organized an art exhibit and music concert showcasing 9 different painters, photographers, sculptors, and local music bands. Successfully hosted over 200 people in a single night.

Event Planning Music Concert Organization Exhibitions Event Management Public Engagement

Website and Facebook Designer

Alentejana's Boots

Jan 2017 - Present (8 years 6 months)

Designed and managed the company's website and Facebook presence, including product photography and photo editing. Implemented online sales marketing strategies that grew the account to 14,000 followers.

Website Design Facebook Marketing Product Photography Photo Editing Online Sales Social Media Growth

Art Exhibit Planner and Host

D. Manuel's I Palace

Jan 2016 - Present (9 years 6 months)

Planned and hosted an art exhibit featuring 8 different artists, attracting over 1700 people in two weeks. Collaborated with Évora's City Hall, Évora's University, and Eugénio de Almeida's Museum.

Event Planning Hosting Partnership Management Public Relations

Inbound Customer Support

Multicare Insurances

Jan 2015 - Present (10 years 6 months)

Provided inbound customer support in Portuguese and English, managing complaint resolution and interpreting contract policies. Assisted subcontractors and agencies with their customer support needs.

Customer Support Contract Interpretation Multilingual Communication Customer Service

Education

Degrees, certifications, and relevant coursework

Gabriel Pereira's Art Class

High School Diploma, Art

Completed high school education with a focus on art. Attended Gabriel Pereira's Art Class, developing foundational skills in artistic disciplines.

ÉU

Évora's University

Bachelor of Arts, Sculpture and Painting

Pursued a degree in Sculpture and Painting at Évora's University. Gained comprehensive knowledge and practical skills in various artistic mediums and techniques.