Ivone Lourenço

At Weber-Stephen, I supported post-sales customers through technical troubleshooting, warranty management, order processing, and product issue investigations using Salesforce, Zendesk, and Navision. I translate technical information into practical guidance that helps resolve complex enquiries efficiently.

I’ve also provided remote consecutive interpretation for Language Services Associates, One World Global Services, and LanguageLine Solutions across healthcare, government, finance, insurance, law enforcement, courts, utilities, and emergency services. I facilitate accurate, culturally sensitive communication between Portuguese- and English-speaking parties while upholding confidentiality and compliance requirements.

As a freelance translator since 2002, I translate, edit, and proofread documents in English, Spanish, and Portuguese, with close attention to linguistic accuracy, clarity, and cultural appropriateness. At Airbnb, I supported Spanish-speaking customers through sensitive reservation and insurance-related cases before, during, and after travel.

Earlier in my career, I led communications, media relations, editorial operations, and stakeholder engagement for organizations including Associação Leque, Vila Nova de Gaia City Council, Música no Coração, and Group CCRA. I bring 15+ years in strategic communications alongside a customer-focused approach to solving problems across fast-paced, multicultural environments.