Looking for a job

Israel Juliet

@israeljuliet

Message

I resolve customer issues and manage support operations across phone, email, and chat.

Nigeria

Message

What I'm looking for

I'm seeking a Remote Customer Support Representative role where I can use my customer service and administrative skills to resolve issues, manage customer records, and deliver professional support across phone, email, and chat.

I'm currently supporting customers at Lorenzo Ford, responding across phone, email, and chat, resolving concerns, managing support tickets in Freshdesk, and coordinating escalations through Slack.

Across executive assistance, sales, telemarketing, and administrative roles, I've managed calendars, records, appointments, correspondence, and customer relationships. I bring over seven years of customer-facing and operational support experience to remote customer support work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Lorenzo Ford

Jan 2026 - Present (8 months)

Responds to customer inquiries via phone, email, and chat, resolves concerns, and manages records using Freshdesk and CRM software. Coordinates with internal teams and schedules appointments.

Freshdesk CRM Slack Customer Service Problem Solving Appointment Scheduling

Executive Assistant

St. Germain

Jan 2025 - Jan 2026 (1 year)

Managed executive calendars, coordinated meetings, and handled correspondence using Google Workspace. Supported executives with administrative tasks and designed presentations using Canva.

Google Workspace Zoom Canva Calendar Management Email Management Report Preparation Confidentiality

Telemarketer

Independent Project

Jan 2025 - Dec 2025 (11 months)

Conducted outbound calls to generate leads, built rapport with customers, and maintained detailed records. Achieved daily call targets while ensuring high-quality customer interaction.

Outbound Calling Lead Generation Record keeping

Field Sales Executive

Ava Brand

Jan 2021 - Dec 2024 (3 years 11 months)

Developed customer relationships, assisted with product information, and maintained records using CRM tools. Collaborated with the sales team to achieve monthly goals.

CRM Customer Relationship Management Sales Collaboration