Okorocha Nature
@okorochanature
Remote-focused customer service professional skilled in virtual support and team coordination.
NigeriaWhat I'm looking for
I am a detail-oriented customer service professional with strong experience in remote environments, committed to delivering timely, accurate support and maintaining high customer satisfaction.
Across roles at Froshtech, Justxhale, and H & H Solar, I handled multi-channel inquiries, resolved complaints, and supported onboarding and retention efforts while meeting performance targets.
I excel at using digital communication and collaboration tools—CRMs, email, video conferencing, and cloud storage—to manage workflows, document interactions, and coordinate with distributed teams.
I bring organized administrative support, excellent time management, and a problem-solving mindset to roles that require independence, empathy, and consistent remote productivity.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Froshtech
Jan 2023 - Jul 2025 (2 years 6 months)
Handled customer inquiries via phone, email and chat, resolved issues and escalated complex cases, and met targets for response time and customer satisfaction while documenting interactions in CRM.
Customer Service Representative
Justxhale
Jan 2019 - Aug 2021 (2 years 7 months)
Managed multi-channel customer inquiries, guided troubleshooting, processed refunds and replacements, and contributed to training and retention initiatives to improve customer satisfaction.
Remote Office Assistant
H & H Solar
Jan 2009 - Jan 2012 (3 years)
Provided remote administrative support including email and calendar management, data entry, report preparation, and coordination of virtual team communications to maintain operational workflows.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Postgraduate Diploma, Education
2021 - 2022
Completed a Postgraduate Diploma in Education at the National Open University of Nigeria from 2021 to 2022.
NNNational Open University of Nigeria
Bachelor of Science, Entrepreneurial & Business Management
2014 - 2018
Earned a Bachelor of Science in Entrepreneurial & Business Management at the National Open University of Nigeria from 2014 to 2018.
Calvary Group of Schools
SSCE, Secondary Education
2001 - 2007
Completed Senior Secondary Certificate Education at Calvary Group of Schools between 2001 and 2007.
Zion International School
FSLC, Primary Education
1996 - 2001
Completed First School Leaving Certificate at Zion International School from 1996 to 2001.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Okorocha?
You can contact Okorocha and 90k+ other talented remote workers on Himalayas.
Message OkorochaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
