Open to opportunities

Favour Igberaese

@favourigberaese

Message

I resolve customer inquiries and keep remote operations organized across support channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or virtual assistant role where I can deliver excellent customer experiences, manage administrative tasks, work independently, and contribute during U.S. business hours.

I'm a freelance Customer Support Representative and Virtual Assistant, responding to customer inquiries by email, live chat, and phone while maintaining accurate CRM records and prompt response times.

I've also supported remote administrative operations through calendar and email management, data entry, document organization, reporting, and meeting scheduling. I work confidently with Zendesk, Microsoft Office, Google Workspace, and remote collaboration tools, bringing empathetic communication and reliable attention to detail to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Freelance

Jan 2023 - Present (3 years 7 months)

Provided customer support via email, chat, and phone, resolving inquiries and maintaining high satisfaction. Managed CRM records, scheduled appointments, and handled administrative tasks.

Customer Support Email Support Live Chat Phone Support Zendesk CRM Ticket Management Microsoft Office Google Workspace Administrative Support Data Entry Calendar Management Email Management Problem Solving Time Management Multitasking Conflict Resolution Attention To Detail

Administrative Assistant

Remote

Jan 2022 - Dec 2023 (1 year 11 months)

Managed emails, performed data entry, scheduled meetings, and organized digital files. Supported daily administrative operations to improve workflow efficiency.

Email Management Data Entry Document Management Scheduling Calendar Management File Organization Confidentiality Administrative Support