Open to opportunities

Isaac Owiredu Essilfie

@isaacowireduessilfie

Message

Client-focused Account Manager driving retention, operations efficiency, and revenue growth.

Ghana

Message

What I'm looking for

I seek a client-facing role where I can drive retention and revenue by improving operations, collaborating cross-functionally, and using data to enhance customer outcomes.

I am a customer-focused Account Manager and Sales Operations professional with 6+ years managing client accounts across logistics, e-commerce, and technology-enabled services. I serve as the primary client contact, resolve issues proactively, coordinate cross-functional teams, and leverage CRM systems and data analysis to support retention and revenue growth.

My achievements include improving customer satisfaction through proactive communication, increasing revenue by aligning operations with customer demand, and reducing operating costs while maintaining service quality. I thrive in remote and hybrid environments, producing actionable reports and partnering with finance, marketing, and sales to deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

E-commerce Operational Analyst

Current

Aquantuo Shipping Company

Jan 2023 - Present (2 years 11 months)

Serve as primary contact for customer accounts, managing end-to-end order coordination and resolving service issues to improve satisfaction and SLA compliance.

Account Management Order To Cash CRM SLA Management Data Analysis Customer Retention Remote Collaboration

Current

Operations Manager

Current

Nava Foods

Apr 2022 - Present (3 years 8 months)

Managed key customer relationships and streamlined fulfillment workflows, producing operational and financial reports that supported revenue growth and improved service consistency.

Operations Management Client Relations Reporting Marketing Coordination Process Improvement

Logistics Officer

Distinction Shipping Service Ltd

Oct 2018 - Feb 2022 (3 years 4 months)

Acted as client-facing liaison for shipment clearance and documentation, using ICUMS and GcNET to track shipments and reduce escalations through clear communication.

Logistics Coordination Customs Clearance ICUMS Client Communication Documentation SLA Management

Emergency Call Centre Executive

GIFEC

Aug 2017 - Jul 2018 (11 months)

Handled high-volume inbound requests, prioritized issues and coordinated responses with multiple agencies while maintaining accurate case documentation and timely follow-up.

Case Documentation Prioritization Communication