Open to opportunities

Glorianette Asante

@glorianetteasante

Message

Senior Sales Administration and Account Management professional specializing in fintech client success.

Ghana

Message

What I'm looking for

I am seeking a role where I can strengthen customer relationships, optimize transaction processes, collaborate cross-functionally, and drive business growth in a supportive, growth-oriented company.

I am a results-driven Senior Associate in Sales Administration and Account Management with over four years of experience in the Fintech and Banking industry, focused on client relationship management, corporate administration, and sales support. I have a track record of optimizing customer transaction journeys, driving process efficiency, and delivering exceptional client experiences while collaborating with Legal, Compliance, Finance, and Product teams.

I consistently develop and track work plans, prepare regular client activity reports, and act as an effective intermediary between organization and clients to ensure transactions meet documentation and SLA standards. I value continuous improvement, work well under pressure, and have been commended for significant contributions to organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate, Sales Admin

Current

AZA Finance

Apr 2023 - Present (2 years 6 months)

Manage client relationships and transaction processing, analyze and improve customer transaction journeys to meet SLAs, and produce regular client activity reports to support sales and cross-functional teams.

Client Relationship Management Account Management Reporting CRM Microsoft Excel Process Optimization

Team Lead, Marketer

Bruson Ghana

Nov 2018 - Mar 2023 (4 years 4 months)

Led a field marketing team selling hotel investment services, managed customer data and complaints, and coordinated promotional events and roadshows to achieve sales targets.

Sales Leadership Field Marketing Customer Acquisition Data Collection Event Coordination Sales Reporting Client Engagement

Administrative Assistant

Unibank

Aug 2016 - Jan 2018 (1 year 5 months)

Supported senior managers with scheduling, travel, and operations planning, designed training plans and conducted coaching, and implemented daily operations to improve service delivery.

Operations Planning Coaching Administrative Support Reporting Customer Service

Bank Teller

First Atlantic Bank

Feb 2016 - Jul 2016 (5 months)

Processed cash and cheque transactions, verified deposit accuracy, assessed customer needs and cross-sold products to build customer loyalty and satisfaction.

Customer Service Cross Selling Compliance Client Referral

Administrative Assistant

SSNIT

Sep 2014 - Aug 2015 (11 months)

Entered and verified biometric data, generated SSNIT numbers, scanned and dispatched approved documents, and performed general administrative duties to support client registration.

Data Entry Document Management Verification)Administrative Support Records Dispatch