Open to opportunities

Benedicta Obirigyah

@benedictaobirigyah

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Customer Success Manager focused on sales growth, retention, and exceptional client experiences.

Ghana

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What I'm looking for

I’m looking for a Customer Success role where I can drive retention and adoption, partner with cross-functional teams, and contribute to revenue growth through thoughtful customer engagement and practical, data-informed improvements.

I’m a results-driven Customer Success professional who loves turning strong client relationships into measurable growth. I focus on retention, product adoption, and clear, timely support that improves the customer experience.

In my current role as Customer Success Manager at Nexa Labs, I foster relationships to understand client objectives and drive product adoption. I proactively identify customer needs, manage escalations with timely resolutions, and collaborate with cross-functional teams to refine onboarding, support, and retention based on client feedback.

Before this, I strengthened client engagement through first-line support as a Customer Success Associate and streamlined support processes by maintaining accurate CRM documentation. Earlier experience also strengthened my commercial mindset—generating leads through outbound calling and cold-emailing, and supporting business expansion through sales and marketing strategy.

I’ve also delivered operational impact across roles: executing under-budget projects and increasing team efficiency by 70%, using SAP to process 80+ customer requests daily, and generating results like GHS50,000.00 in quarterly sales and reducing overdue customer debt by 85%. I bring time management, strategic planning, and problem-solving to help teams and customers win together.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Nexa Labs

Dec 2024 - Present (1 year 5 months)

Built strong customer relationships to understand business objectives and drive product adoption. Identified customer needs, handled escalations with timely resolutions, and improved onboarding and retention processes using client feedback.

Customer Retention Product Adoption Client Onboarding Escalation Management CRM Customer Satisfaction Cross Functional Collaboration Strategic Planning Time Management Problem Solving

Customer Success Associate

Rightcom Ghana

Sep 2024 - Oct 2024 (1 month)

Managed inbound client inquiries, providing first-line support with clarity and empathy. Promoted service adoption, coordinated with internal teams to streamline support strategies, and maintained accurate CRM documentation and follow-ups.

Inbound Customer Support Client Communication Customer Satisfaction Service Adoption Problem Solving Time Management Sales Processes

Marketing & Admin Assistant

Wild Tours Limited

Jul 2023 - Aug 2024 (1 year 1 month)

Delivered under-budget projects on time, improving team efficiency by 70%. Created and refined creative content, designed tour packages with logistics planning, and generated leads through outbound calling and cold-emailing.

Project Delivery Content Creation Marketing Strategy Lead Generation Outbound Calling Cold Emailing Tour Package Design Customer Engagement Logistics Planning Process documentation

Customer Service Solutions Intern

Mpharma Ghana Limited

Oct 2021 - Sep 2022 (11 months)

Used SAP to process 80+ daily customer requests from health facilities and provide tailored recommendations to meet customer needs. Collaborated with customer service associates to streamline issue handling, trained two associates, reduced financial discrepancies, and tested 4 software applications prior to release.

SAP Customer Support Order Management Data Analysis Training & Enablement Software Testing Customer Service Documentation

Marketing & Admin Assistant

Master's Touch Staffing Agency

Apr 2021 - Sep 2021 (5 months)

Generated 50+ hospitality leads for partnership opportunities and supported recruitment by supervising applicants and analyzing key metrics to meet client staffing needs. Verified employment claims, prepared analytical spreadsheet reports, and assisted with event planning, meeting coordination, and travel logistics.

Lead Generation Partnership Development Recruitment support Event Planning Stakeholder Management Travel Logistics And Client Coordination

Administrator

Shanis HSE Solutions

Dec 2019 - Mar 2021 (1 year 3 months)

Managed the CEO’s calendar and organized appointments, meetings, and travel arrangements while setting up administrative systems, customer database procedures, and policies. Supervised deliveries and stock levels, forecasted strategies to help achieve marketing sales targets, monitored budgets, and prepared management financial reports and presentations.

Administrative Management Calendar Management Supply Chain Coordination Budgeting Marketing Support document preparation Process Improvement

Sales & Marketing Executive

Mountype Publishing Ltd

Mar 2019 - Nov 2019 (8 months)

Developed pricing models and loyalty program offers and executed marketing and sales plans aligned to corporate objectives and client satisfaction. Generated GHS50,000.00 in quarterly sales through direct sales and marketing and reduced overdue customer debt by 85% through collections.

Direct Sales Pricing Strategy Loyalty Programs Marketing Planning Revenue Generation Debt Collection Negotiation Customer Satisfaction