Open to opportunities

michael ocansey

@michaelocansey

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Business development and operations manager driving growth, efficiency, and stakeholder partnerships.

Ghana

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What I'm looking for

I seek roles where I can drive partner growth, optimize operations, lead cross-functional teams, and deliver measurable efficiency and revenue gains.

I am a business development and operations professional with proven success building partnerships, improving client retention, and optimizing warehouse operations. I design and execute partner acquisition strategies, implement account management initiatives, and deliver process improvements that increase throughput and reduce costs.

My background spans sales, customer service, regulatory reporting, and project work including development of Ghana’s first mini storage terminal model; I combine analytical skills with stakeholder engagement to translate market research into actionable plans and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business & Partnership Manager

Current

Greenline Logistics Limited

Jan 2024 - Present (1 year 10 months)

Designed and executed partner acquisition strategies, increasing partner network 20% in 9 months; implemented key account management initiatives that lifted client retention 15% and deployed a warehouse movement system improving throughput 25%.

Partnership Development Account Management Warehouse operations Process Optimization Stakeholder Engagement Power BI Tableau

Sales Representative

Environmental Technologies Group

Feb 2022 - Dec 2023 (1 year 10 months)

Architected targeted sales campaigns driving a 30% rise in quarterly revenue and cultivated client relationships that increased repeat business 40% over six months.

Sales Strategy Client Relationship Management Product Demonstrations CRM Cross Functional Collaboration Negotiation Data Analysis

Customer Service Representative

Axelus Oil & Gas Consults

Jul 2017 - Sep 2020 (3 years 2 months)

Resolved 30% of escalated issues via system testing and root-cause analysis and produced daily operational reports that improved process efficiency 20%.

Customer Support Root Cause Analysis Process Improvement Microsoft Office

National Service Personnel

National Petroleum Authority

Sep 2015 - Oct 2016 (1 year 1 month)

Recorded and reported 100% of BRV transactions and achieved 96% accuracy in depot activity reporting while liaising with stakeholders to enforce regulatory directives.

Regulatory Compliance Documentation