mariam mensah
@mariammensah
Purpose-driven professional with 5+ years in operations and client support.
GhanaWhat I'm looking for
I am a purpose-driven professional with over five years of experience in operations, stakeholder coordination, escalation management, and client support across various industries, particularly in tech. My journey has been marked by a commitment to improving workflows and solving business problems while coaching team members to maintain high standards and deliver positive customer experiences.
Currently, I serve as a Merchant Success Officer at Hubtel, where I support strategic research into emerging markets and co-develop tailored solutions to enhance service delivery. My role involves training customers on our products and collaborating with cross-functional teams to address complex customer issues effectively. I have also developed an Excel-based tracking system that documents merchant feedback, enabling informed decision-making for service improvements.
Previously, I managed a team as an Operations Shift Supervisor at Scanport, where I implemented workflow systems that significantly improved efficiency. My leadership transformed an underperforming team into a high-performing unit, resulting in the recruitment of new leaders. I am passionate about creating inclusive systems and solutions that improve lives, and I am eager to leverage my skills in an impact-focused organization.
Experience
Work history, roles, and key accomplishments
Merchant Success Officer
Hubtel
Jan 2023 - Present (2 years 4 months)
Supported strategic research and co-developed tailored solutions using internal/external data. Collaborated with cross-functional teams and trained customers to resolve complex issues. Co-developed an Excel tracking system and produced data-driven reports for senior management, generating insights for strategic decisions.
Operations Shift Supervisor / Team Leader
Scanport
Jan 2022 - Jun 2023 (1 year 5 months)
Managed a team overseeing night shift operations, implementing workflow systems to improve efficiency and ensure continuous operations. Created and implemented a rotational training system to enhance team knowledge and performance. Successfully led an underperforming team, resulting in improved performance and leadership promotions.
Operations Team Member
Scanport
Aug 2019 - Jan 2022 (2 years 5 months)
Supported operational logistics and ensured compliance with established procedures. Assisted with resolving technical inefficiencies and escalating issues when necessary. Maintained accurate records, provided timely deliverables, and collaborated with team leads to monitor metrics and achieve efficiency.
Micro Finance Dissolutions Officer
Office of the Receivership of Micro Finance Institutions (BO
Jun 2019 - Jul 2019 (1 month)
Conducted audits and gathered critical documentation to support dissolution processes. Coordinated with clients to ensure accurate processing of claims and asset recovery. Utilized Excel for data management and financial computations to facilitate payouts.
Education
Degrees, certifications, and relevant coursework
Cambridge Centre of Excellence
Certificate, Project Management
2023 - 2023
Completed a program focused on Project Management principles. Gained knowledge in planning, execution, and monitoring of projects.
ULUniversity Of Ghana Legon
Bachelor Of Science, Accounting
2013 - 2017
Pursued a Bachelor of Science degree with a focus on Accounting. Studied core accounting principles, financial reporting, and analysis.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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