Shanice Opoku

I’m a customer-focused professional with 9+ years of experience delivering exceptional client service, managing customer relationships, and supporting onboarding. In my current role as a Customer Success & Operations Manager, I handle enquiries via email, phone, and virtual meetings, resolve customer concerns, and maintain accurate CRM records and documentation.

Before that, I coordinated operations across departments as an Operations Manager and improved reporting efficiency by 25%, while strengthening operational records and administrative processes. I also managed business systems and digital filing as a Business Systems Manager, and coordinated stakeholder communications and project documentation as a Project Management Officer—so I bring both customer empathy and systems discipline to every engagement.