Irvin Allen User
@irvinallenuser
ServiceNow Enterprise Architect driving scalable ITSM/CSM/SPM transformations and measurable cost savings.
United StatesWhat I'm looking for
I am a ServiceNow Enterprise Architect with over 12 years of experience delivering enterprise-scale digital transformation across ITSM, CSM, and SPM platforms. I have led multi-million-dollar platform investments, designed scalable architectures supporting 10M+ daily transactions, and delivered outcomes including $2.8M in platform investments, 28% cost reductions, and 55% faster incident resolution.
I partner with C-suite stakeholders to align technology strategy with business goals, lead cross-functional teams, and establish governance and compliance frameworks (ITIL 4, PCI DSS, HIPAA) that ensure 99.8% uptime and long-term platform sustainability. I mentor technical teams, drive CI/CD and integration strategies, and build KPI dashboards and analytics to enable data-driven decisions.
Experience
Work history, roles, and key accomplishments
SIDirected $2.8M platform investments and strategic initiatives, achieving 28% cost reduction and reducing MTTR by 55% through governance, integrations, and executive dashboards.
CLDefined integration and governance strategies across ITSM, CSM, and PPM modules for enterprise-wide transformation and improved platform scalability and performance by 40%.
CILed ITSM, CSM, HAM, and SAM implementations for global SaaS operations supporting 500,000+ users, integrated Shopify to reduce manual processing by 85% and improved delivery efficiency 60%.
HEArchitected an ITSM platform handling 10M+ daily transactions, implemented PCI DSS compliance frameworks and CI/CD pipelines, improving deployment efficiency by 35% and reducing errors 70%.
ServiceNow Consultant
Upflow Solutions
Jan 2013 - Dec 2014 (1 year 11 months)
Delivered ITSM implementations for healthcare organizations ensuring HIPAA compliance, automated clinical workflows to improve efficiency by 20% and integrated EHR systems for high-volume service requests.
ServiceNow Administrator
TechNova Systems
Jan 2011 - Dec 2013 (2 years 11 months)
Managed platform administration, upgrades, and access controls; built service catalogs and dashboards that improved service request efficiency by 30% and achieved 95% user satisfaction.
Education
Degrees, certifications, and relevant coursework
UVUniversity of Vermont
Bachelor of Science
Bachelor of Science from the University of Vermont, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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