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Ivor Aston

@ivoraston

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ServiceNow Architect delivering ITSM/ITOM solutions, CMDB design, and integrations to reduce MTTR and improve ROI.

United States

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What I'm looking for

I seek senior ServiceNow roles focused on enterprise ITSM/ITOM architecture, integrations, automation, and CMDB governance within collaborative, ITIL-driven teams.

I am a ServiceNow Architect with 11 years of experience delivering enterprise ITSM and ITOM solutions, specializing in CMDB design, Discovery, Service Mapping, Event Management, HRSD, CSM, SecOps, Asset Management, and custom app development.

I have led multi-module implementations, platform upgrades, instance consolidations, and data governance initiatives, and I have driven measurable outcomes such as a 40% MTTR reduction through automation and integrations with tools like Splunk, SolarWinds, SAP, and Workday.

My technical strengths include Flow Designer, IntegrationHub, REST/SOAP, MID Server, JavaScript/Glide API, AngularJS, and SQL; I follow ITIL v4 and Agile/Scrum best practices to design scalable workflows, KPI/SLA dashboards, and performance analytics that improve service delivery and ROI.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Architect

Current

Accenture

Jan 2022 - Present (3 years 8 months)

Led multi-module ServiceNow implementations (ITSM, ITOM, HRSD, SecOps), guided platform upgrades and instance consolidations, and designed KPI/SLA dashboards to improve CMDB accuracy and service delivery.

ITSM ITOM CMDB Design Flow Designer Performance Analytics Data Governance

Senior ServiceNow Developer

AT&T

Jan 2019 - Dec 2021 (2 years 11 months)

Designed and delivered enterprise ITOM solutions including Discovery, Service Mapping, and Event Management; automated workflows that reduced MTTR by 40% and integrated ServiceNow with Splunk, SolarWinds, SAP, and Workday.

ITOM Discovery Event Management REST APIs SOAP Automation)Splunk

ServiceNow Developer

NewRocket

Aug 2016 - Dec 2018 (2 years 4 months)

Customized ITSM modules and built Service Portal widgets, client/server scripts, and integrations with Jira and Azure AD to support mid-market clients and led UAT and rollout activities.

ITSM Service Portal JavaScript REST APIs Jira Azure AD UAT

ServiceNow Administrator

Dell Technologies

Jul 2014 - Jul 2016 (2 years)

Managed daily platform administration including user management, ACLs, CMDB population and reconciliation, and asset lifecycle automation to ensure governance and seamless upgrades.

Platform Management Reconciliations ACLs Reporting