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@ivoraston
ServiceNow Architect delivering ITSM/ITOM solutions, CMDB design, and integrations to reduce MTTR and improve ROI.
United StatesI am a ServiceNow Architect with 11 years of experience delivering enterprise ITSM and ITOM solutions, specializing in CMDB design, Discovery, Service Mapping, Event Management, HRSD, CSM, SecOps, Asset Management, and custom app development.
I have led multi-module implementations, platform upgrades, instance consolidations, and data governance initiatives, and I have driven measurable outcomes such as a 40% MTTR reduction through automation and integrations with tools like Splunk, SolarWinds, SAP, and Workday.
My technical strengths include Flow Designer, IntegrationHub, REST/SOAP, MID Server, JavaScript/Glide API, AngularJS, and SQL; I follow ITIL v4 and Agile/Scrum best practices to design scalable workflows, KPI/SLA dashboards, and performance analytics that improve service delivery and ROI.
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Work history, roles, and key accomplishments
ACLed multi-module ServiceNow implementations (ITSM, ITOM, HRSD, SecOps), guided platform upgrades and instance consolidations, and designed KPI/SLA dashboards to improve CMDB accuracy and service delivery.
ATDesigned and delivered enterprise ITOM solutions including Discovery, Service Mapping, and Event Management; automated workflows that reduced MTTR by 40% and integrated ServiceNow with Splunk, SolarWinds, SAP, and Workday.
NewRocket
Aug 2016 - Dec 2018 (2 years 4 months)
Customized ITSM modules and built Service Portal widgets, client/server scripts, and integrations with Jira and Azure AD to support mid-market clients and led UAT and rollout activities.
Managed daily platform administration including user management, ACLs, CMDB population and reconciliation, and asset lifecycle automation to ensure governance and seamless upgrades.
Degrees, certifications, and relevant coursework
UEBachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science focusing on core computing principles and software development.
Software and tools used professionally
United StatesYou can contact Ivor and 90k+ other talented remote workers on Himalayas.
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